jafar youssef

Berufserfahrung von jafar youssef

• Bis heute 2 Jahre und 2 Monate, seit Apr. 2022

  IT Service Desk Specialist

  Halian

  Dealing with Ticketing system (Ivanti), AD Manager, printer server , office 365 admin center , Azur AD  Respond to Incidents/requests for technical assistance in person, via phone, web tickets and Emails, resolving 95% of issues on the first call.  Carry out incident/problem management in line with ITIL processes.  Troubleshooting and Configuring (Exchange & VPN & Office 365) accounts.  Creating & modifying accounts/Groups in Active Directory.  Performs remote troubleshooting and resolution