Ing. sukhen saha

• Providing Tier 3 support within the networking environment. • Provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This also includes the installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer/ government standards.

• Supporting second level related to HW and SW for European Central Bank (ECB) customers in Frankfurt. • Supporting in IT Welcome Center in 3 different building in ECB. • Supporting Microsoft office issues. • Troubleshooting network related issues and patching network cables. • Troubleshooting Printer & Printer Server related issues. • Deploying software's packages to end user using SCCM (2012) • Maintaining Virtual Machines (VMs) management in VMWARE / vSphere

Supporting approx. 2300 users in Roche Diabetics care user in Mannheim. Installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. Skilled in desk side support and PC break/fix including advance administration of Windows O/S. Attending Service now ticket and maintain assets in Service Now. Supporting remote user via SCCM remote tool. Preparing Laptop for user based one customized OS.

• Completing windows server migration project based on customer RDC server. • Installing OS windows 10 around 2000 notebooks objects. • Performing orientation and rollout program for individual user. • Performing migration with targeted old windows 7 devices with new created windows 10 devices. • Installation software’s based on customer requirement. • After rollout help desk support

• Leading role to play 3G launching ceremony. • Lead, Train up and Coordinate DT team. • Regularly attend customer project meeting, dealings with customer. • Attend Customer complain and prepare report and solution. • Coordinate and meet customer regularly. • Report Preparation, submission document maintains. • Attend and Resolve customer complaints.

• Installing company product and ensure the efficient outcome from the products, mainly the machinery of the company. • Installing, repairing and maintenance of wireless related devices. Coordination of maintenance & service teams. Ensure the customer’s satisfaction as well.