Abdelmoneam Fathi Morsy
Angestellt, Ericsson Private 5G Support Lead, Ericsson
Herzogenrath, Deutschland
Über mich
Having experience of 13 years in Telecommunication industry (GSM,CDMA,WCDMA,LTE) gaining knowledge and experience in different domains in Telecom vendors ( Huawei, Ericsson) and working in different areas: Integration and configuration,Managed Services, Customer support ,System Testing , Cloud and NFV (deployment and support). Recently joined Ericsson's detected networks segment supporting the new Industry Connect systems. Personal qualifications: • Ericsson 5G Solutions. • Ericsson virtual packet Core. • Troubleshooting on Ericsson's 5G /4G RAN. • OpenStack (Redhat/Mirantis) and VMWARE knowledge. • Containers and kubernetes. • GitLab,Opsgenie,Zendesk and Grafana. • Ericsson CEE Orchestration and deployment. • Ericsson Virtual Router and vEPG deployment and support. • CCNP Cisco Certified Network Professional Routing and Switching (2017). • CCNA Cisco Certified Network Associate (2015). • AXE based products: MSC-s ,HLR,STP & TSC • CPP based products: M-MGW, RNC.
Werdegang
Berufserfahrung von Abdelmoneam Fathi Morsy
Bis heute 3 Jahre und 5 Monate, seit Dez. 2020
Senior Support Engineer Ericsson Private 5G Solutions
Ericsson GmbH, Germany
Providing Customer Support for Ericsson 5G Networks and Industrial Solutions.
Bis heute 11 Jahre und 4 Monate, seit Jan. 2013
Seniro Customer Support Engineer IP/Cloud/NFV
EED Ericsson Germany
Fähigkeiten: CCNA, CCNP, Redhat, Linux, VMware, Openstack
Working as a technical support engineer for different mobile operators in Egypt: • Handle Customer Service Request (CSR) to provide technical answers and trouble solutions. • Ensure better quality of service through software update management for core network. • 24x7 On-call support and emergency support when required. • Participate in delivery performance review meetings with the customer. • Maintain customer intimacy and secure healthy business relations with the customer
Ausbildung von Abdelmoneam Fathi Morsy
2002 - 2007
Electronics & Communications Engineering
Cairo University, Giza, Egypt
Sprachen
Englisch
Fließend
Deutsch
Gut
Arabisch
Muttersprache