Ramkumar Jayaraman

As an L2 Desktop Support at Goldman Sachs, I provide technical support, customer service, and problem-solving skills to various internal and external clients. I perform diagnostics and troubleshooting via phone or remote tools, monitor and escalate advanced IT support cases, and ensure compliance with IT policies and procedures. I am proficient in platforms and tools such as Active Directory, ICRM, BMC Remedy, Interaction Connect, MS Teams, Office 365, Mobile Device Management, Azure, VPNs, Windows, and MAC OS. I have over six years of experience in IT support and service management, working with different organizations and customers. I have a Bachelor of Engineering in Electronics and Communications Engineering from TRP Engineering College in India, and I have earned multiple certifications in IT Help Desk, Service Management, and CompTIA A+. I am passionate about learning new technologies, improving my skills, and delivering quality service to my customers.