Benjamin Biäsch

- i/c of Front of House Departments (Front Desk, Guest Service, Guest Recognition), Housekeeping, Spa, Club Lounge and Retail - Member of Guidance Team

- representing GM during his absence - ensuring operations of all departments - full P&L and budgeting responsibility - health and safety responsible - overseeing and coordinating rooms renovation projects - member of the closing team preparing the hotel's renovation

Overlooking Rooms Division including Front Office and Housekeeping Departments (Front Office, Concierge, Reservations, Night Auditor, PBX, Bell Desk/Valet, Housekeeping and Porter Service). Responsible for Profit and Lost Control and enforcement of Quality Management System within division.

In charge of Front Office Department (Front Office, Concierge, Reservations, PBX, Bell Desk/Valet and Night Auditor) with a team of 15 full time and part time employees; improve and enforce Quality Management System within department; Yield and Revenue Management

Acquisition of corporate accounts, key account management, planning of marketing activities and product placement, participation on trade shows

In charge of operative business of 123 residential condo apartments, Access control, guest relation tasks for tenants, enforcement of rules & regulations, construction site surveillance, complaint management, Supervision & support of Room Division Departments (Front Desk, Concierge, Bell Desk, Valet Parking)

Handling of reservations and correspondence, accounting, concierge services, check-in/check-out, Elaboration of Yielding System for flexible rate plans

Responsible for the Restaurant with 140 places and 15 employees, Leading of banques with up to 150 guests, instructing trainees and apprentices, handling of complaints

In charge of a station in the gourmet restaurant, leading of banquets with uf to 70 guests

Working on all stations (saucier, cold kitchen, patisserie, entremetier)