Duncan Boyce

DKM IT are an IT Consultancy that provides specialist retained consultants as well as Contract and Permanent IT staff to niche vertical markets in the UK. Our business model is centred on customer satisfaction, be it our high rate of repeat business from clients or happy candidate referrals, this is our aim. Specialist IT markets include: • Education • EDM & Workflow • ERP & CRM • Financial Accounting • Health & Social Care • HR & Payroll • GIS, Land & Planning • Revenues & Benefits • Soci

Tasked with setting up the ICT Sales Division, a vertical market in which Frontline had no exposure. Key Responsibilities • Development of client database through networking, face to face meetings and cold calling • Development of candidate database through headhunting, recommendations and advertising • Resourcing and placement of IT Sales Executives • Maintaining accurate client and candidate records on PC systems.

Working in a busy call centre, I managed and resolved high level customer complaints. Key Responsibilities • Take ownership of customer complaints and project manage each individual complaint through to its resolution within defined timescales without guidance • Inspire customer confidence through clear and positive communication • Engage and manage Installers • Authorise and manage remedial and compensation costs to pr

Working for the local council, I carried out grounds maintenance and sexton’s duties within council owned cemeteries. Initially a 6 month contract this was extended twice. Key Responsibilities • Grass cutting, strimming and hedge cutting • Grave digging and backfilling • Headstone stability testing – National Association of Monumental Masons accredited

Following my divorce I decided to fulfil a lifelong ambition and travel the world. I visited Malaysia, Australia, New Zealand, Fiji, Hawaii and Canada. I carried out a variety of casual work to supplement my savings during this time, including fruit picking, working on sheep and cattle stations, vineyard work, running a plumber’s office, teaching scuba diving and working in backpacker hostels.

Head hunted to develop a specialist CRM search & selection consultancy for EMEA Start-ups. Key Responsibilities • Development of a database of new clients through networking, face to face meetings and cold calling • Recruitment and training of 5 new business sales consultants • Maintaining accurate client and candidate records on PC systems. • Interviewing candidates • Client paid advertising campaigns • Budgetary control Key Achievements • Managing Agency status for EMEA start-up clients including

Returned to Dart Resourcing to head up the South West contract division. Key Responsibilities • Management and coaching of 6 consultants and 3 resourcers • Placement of RDBMS and ERP contract IT specialists • Generation of vacancies by cold calling and client visits • Client paid advertising campaigns • Interviewing candidates • Training new consultants Key Achievements • Achieved 137% of Branch target • Preferred Suppliers to companies including SWEB, Laura Ashley, Wrigleys and Rizla

Working in a busy call centre I was responsible for 12 telesales operatives. Key Responsibilities • Coaching and mentoring team members • Maintaining accurate customer records on the computer system • Motivating and goal setting team members • Monitoring calls to ensure compliance

Working in an IT recruitment consultancy, I specialised in RDBMS and PC Development. Key Responsibilities • Resourcing and placement of contract IT specialists • Generation of vacancies by cold calling and client visits • Interviewing candidates

I provided a complete financial advice service to clients. Key Responsibilities • Develop new clients through telephone cold calling and marketing strategies • Maintain accurate customer records, carry out financial fact finds • Advice on Pensions, Income Protection Plans, Life Assurance and Investments • Mortgage broking

I served in Northern Ireland, the Falkland Islands, Belize, Germany, Norway and Oman.

English Language, English Literature, French, Mathematics, Physics, Chemistry, Biology, Geography