Gerhard Kraeutler
Angestellt, Technical Success Manager, Bazaarvoice
London, Vereinigtes Königreich
Werdegang
Berufserfahrung von Gerhard Kraeutler
Technical support for customers including Sony, The Guardian, BBC, Channel 5, Virgin Media & TV, Channel 4, ITV, National Geographic, Dow Jones, Fox, Sky, Times and Standard Users. Training all key clients both online and in Person.
3 Jahre und 4 Monate, Jan. 2009 - Apr. 2012
Technical Support Representativ
OpenTable Ltd
As the first EMEA Tier 2 I was responsible fo training the new starters and also had some un-official Team Lead experience. I also was last point of contact for any technical Support issue from the OpenTable Customer base.
A 1st and 2nd line Service Desk role providing support for circa 150 on site staff and about a 1000 EMEA (European Middle East and Africa) staff via Remote staff support using VNC, DameWare and Microsoft Remote Assistance
Ausbildung von Gerhard Kraeutler
3 Jahre und 8 Monate, Juni 1995 - 1999
Secondary School
Mater-Dei Institude
- Bis heute
Business school
Handelsakademie Bregenz
Accounting, ECDL, Business and Econimic Studies.
Sprachen
Englisch
Muttersprache
Deutsch
Muttersprache