Janine Vanhille
Freiberuflich, Customer Experience Specialist, Sole Proprietorship
Durham, Vereinigte Staaten
Über mich
Working in several customer-facing roles in Marketing, Customer Service and Sales in different industries, for corporations, SME‘s as well as self-employed, has given me a holistic understanding of the customer journey. This not only makes me an empathetic advisor to my customers, but also helps me see waste and improvement opportunities throughout the whole supply chain. I am a restless improvement specialist with the ability to see the bigger picture and create a win-win situation to maintain long-term success. It is my strong belief that the most sustainable impact will be made with the efforts of a creative heterogenous team. I contribute to the team‘s and therefore overall success with an optimistic and inclusive mindset, as well as clear and honest communication.
Werdegang
Berufserfahrung von Janine Vanhille
Bis heute 1 Jahr und 1 Monat, seit Mai 2023
Regional Manager DACH
Hoplr
* Representative & first point of contact for new clients in the DACH region * Prospecting & Outreach * Responsible for external communication in German, including copy editing of webpages, handouts and marketing materials
Bis heute 1 Jahr und 4 Monate, seit Feb. 2023
Customer Experience Specialist
Sole Proprietorship
Project management for CX related initiatives from planning to execution, including * Customer feedback surveys * Cross-functional end to end workshops * Business process optimization Operational and strategic customer relationship management, e.g. as * Customer Journey Mapping Consultant * Key Account Manager specializing in restoring bruised customer relationships to win back their trust and business
6 Monate, Feb. 2022 - Juli 2022
Project Manager
Wundervoices GmbH
- Project Management for Key Accounts & New Biz Clients - Interface Management between Production and CX Team - Supplier Relations Management - Process Optimization - Supervisor to one direct report
7 Monate, Aug. 2021 - Feb. 2022
Key Account Manager
Wundervoices GmbH
- Customer Relationship Management - Strategical Account Development - Change Management & Process Optimization - Supervisor to one direct report
5 Monate, Feb. 2021 - Juni 2021
Trade & Deal Account Manager
CPM International Contact Centre - Barcelona
- Inside Sales - Managing of own sales funnel for the DACH region - Outbound sales of on-demand sales contracts - Customer service activities
1 Jahr und 9 Monate, Dez. 2018 - Aug. 2020
Project Coordinator in Customer Service for Polyurethanes
Dow Europe GmbH- CX team focal point - Responsible for consolidated key accounts across Europe - Various order management improvement projects for customer portfolio - Regional CRM (Customer Relationship Management) team focal point - Successful implementation of cost to serve saving activities - Active participation in supply chain related end to end workshops - Close collaboration with integrated supply chain colleagues - Order management for bulk, packed and vessel deliveries
8 Monate, Sep. 2017 - Apr. 2018
Digital Marketing Specialist
JaDe Online Marketing Services LLC
- Online Marketing Strategy Development and Consultancy - Content Creation and Management - Forum Management - Social Media Management
1 Jahr und 10 Monate, Nov. 2015 - Aug. 2017
Online Marketing Manager
KOMTRIGON GmbH & Co. KG
- Developing and implementing online marketing, social media, CRM and newsletter campaigns. - Management of content for various websites and platforms. - Working with image editing software. - Managing and creating newsletters. - Working with several Content Management Systems, such as WordPress and KOMTRIGON's own CMS. - Frequent control of quality and usability of several websites and blogs. - SEO
4 Monate, Jan. 2015 - Apr. 2015
Content & Community Manager
BCD Travel GmbH
2 Jahre und 9 Monate, Apr. 2012 - Dez. 2014
Junior Content & Community Manager
BCD Travel GmbH
7 Monate, Sep. 2011 - März 2012
iBusiness Trainee
BCD Travel GmbH
Sprachen
Niederländisch
Gut
Spanish
Gut
Englisch
Fließend
Deutsch
Muttersprache