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Juan José Sánchez Mayán
LADE, Master in Contact Centre Operations, Master in Marketing on the web
Head of Contact Center(The company name is only visible to registered members)
- 28002 Madrid
- Spain
Personal information
- Groups
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Professional experience (23 years, 11 months)
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Jul 2009
- present
(2 years, 11 months)
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(Only visible for registered members)
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Jul 2009
- present
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Jul 2005
- Dec 2008
(3 years, 6 months)
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Head of Loyalty & Retention Operations (Customer Service, consumer mobile)
Orange - France Telecom, http://www.clientes.orange.es
Industry: Telecommunication
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Jul 2005
- Dec 2008
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Sep 2001
- Jul 2005
(3 years, 11 months)
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Call Center Coordinator, BPO Mgr.
Tele2 Spain, http://www.tele2.com
Industry: Telecommunication
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Sep 2001
- Jul 2005
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Feb 2000
- Sep 2001
(1 year, 8 months)
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Infospeech, http://www.infospeech.com
Industry: Management Consulting
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Feb 2000
- Sep 2001
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Mar 1998
- Feb 2000
(2 years)
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Managing Director, Call center Manager
Industry: Outsourcing/Offshoring
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Mar 1998
- Feb 2000
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Nov 1996
- Mar 1998
(1 year, 5 months)
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Taskphone, Grupo Inmark, http://www.inmark.es
Industry: Outsourcing/Offshoring
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Nov 1996
- Mar 1998
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Sep 1991
- Nov 1996
(5 years, 3 months)
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CP Consultores, Grupo CP (now Getronics Group), http://www.getronics.com
Industry: Management Consulting, Trainer for the group in Customer Care. First within the group (internal), After for group Client's. New business line creation: Business & Estrategy Consultancy: Customer Care and Marketing & Sales Services, with special focus in designing, definition and launching of Commercial Projects, Channels Estrategies and Customer Care Rengineering.
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Sep 1991
- Nov 1996
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Jan 1988
- Sep 1991
(3 years, 9 months)
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call center operations (several positions)
Estratel, Grupo Telefónica (now ATENTO), http://www.atento.es
Industry: Outsourcing/Offshoring
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Jan 1988
- Sep 1991
- Employment status
- Executive
Educational background
- Feb 2006 - Mar 2007
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Francisco de Vitoria - IDDI (Instituto para el Desarrollo Directivo Integral)
Orange Management School, Posgraduate
360º evaluation. 2006 Liderazgo y Creación de Valor. 2006 Equilibrio Personal y Gestión del estrés. Mario Alonso Puig). 2007 Gestión y Desarrollo de Colaboradores. Pilar Gómez-Acebo). 2007 Personal Coaching. 2007
- Sep 1988 - Jun 1989
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ESIC - Florida Atlantic University (FAU)
Master en Mercados Digitales: Marketing en la Red, Master
e-Commerce, eShop, Marketing en la Red.
- Sep 1987 - Jun 1992
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ESIC
LADE, Licenciado en Administración de Empresas
- Languages
- Spanish (First language), English (Fluent), Portuguese (Basic knowledge)
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