Karin Wilhelm

Selbstständig, Leadership/Management Training/Coaching, Interim Management, Karin Wilhelm

Ladenburg, Deutschland

Fähigkeiten und Kenntnisse

Extensive experience in customer service managemen
change management
process improvement and strategic development
CRM
training and facilitating
call center management.
Sales Training
Management-Training
training change management
communication training
Management
Consulting
Coaching
Communication
German
Account Management
Support
English Language
Customer Relations
Leadership development
Complaint management
After Sales Management
Customer Experience Management
Moderation
French Language
Leadership skills
Leadership
Customer Support
Customer care
Interim Management
Inside Sales
independent
Reliability
Responsible
Entrepreneurship
Motivation
Team work
Professional experience
Humor
International experience
Communication skills
Analytical skills
Commitment
ambitious
Attention
Flexibility
Enthusiasm
Friendliness
self-management
Conflict Management
Intercultural competence
Empathy
Organizational skills
Customer orientation
open minded
Curiosity
ability to work under pressure
Conceptual thinking
problem solving skills
willingness to learn
Fast learner

Werdegang

Berufserfahrung von Karin Wilhelm

  • Bis heute 18 Jahre und 2 Monate, seit März 2006

    Leadership/Management Training/Coaching, Interim Management

    Karin Wilhelm

    For the past 18 years, I have focused on delivering training helping organizations to develop their leaders/managers (management/leadership skills including clarity in communication, leading yourself and others through constant changes). In addition, I am offering more than 25 years of experience in all aspects of customer service management and operations as well as sales and marketing in multi-national companies, mainly in the field of transportation, logistics and airlines.

  • 2003 - 2006

    Change Manager, Customer Service Integration Europe

    DHL Express, Brussels

  • 2001 - 2006

    Senior Executive Marketing

    DHL SA, Geneva

  • 1999 - 2003

    Manager Customer Care, Germany

    DHL Worldwide Express GmbH

  • 1998 - 1999

    Executive, Customer Relations and Sales

    Delta Air Lines, Inc.

  • 1998 - 1999

    Manager Customer Service Germany

    Federal Express, Inc.

  • 1989 - 1991

    Manager Customer Relations, Atlantic Division

    Pan American World Airways, Inc.

Ausbildung von Karin Wilhelm

  • 1972 - 1976

    English, French

    Interpreting School

Sprachen

  • Deutsch

    -

  • Englisch

    -

  • Französisch

    -

Interessen

Badminton
tennis
reading
travelling
Spanisch
cooking
classic cars
playing cards
friends and family

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