MAX LAM

• Securing Zurich against the effects of the COVID-19 pandemic by facilitating the company's response efforts in the Group Crisis Leadership Team • Modernizing crisis management away from paper-based processes by selecting and deploying digital tools that streamline crisis response • Imbedding resilience in Zurich’s business digitization efforts through identifying critical business services that must be secured against cyber threats and through partnering with IT to build resilient solutions

• Completed the risk management, compliance, and regulatory goals for various financial services clients by executing on client projects • Assisted a major public financial services client meet its regulatory obligations through an anti-money laundering (AML) remediation project to ensure the bank has adequately managed and mitigated its customers’ money laundering risks

•Achieved the business resilience objectives for over 30 teams in the Americas region by overseeing the BCM program •Enacted new BCM strategies by partnering with senior business partners •Digitized crisis communications for Barclays globally through developing a mobile crisis communications tool •Closed BCM knowledge gaps by performing training sessions for personnel at all levels •Ensured the Americas region business continuity plans are fit-for-purpose by managing the resilience test program

• Carried out a smooth merger and transition process between Barclays Investment Bank and Lehman Brothers by tracking the integration project timelines for over 20 teams and helping with the timely completion of deliverables

• Completed continuous improvements for financial control applications by conducting business analysis for system users