Manuel Andrade

* Pre-Sale & Post Sale Customer Support. * Service Desk Customer Support. * Troubleshooting of Apple Hardware & Software Issues. * In-depth analysis and Repair of Apple Products. * 1st Level Tel. Support * Continued exploration and usage of Current and future Technology Information and Techniecs

Customer Support in a Service Desk. Logistics and Management of 1st and 3rd Party Products.

* IOS Hardware & Software Troubleshooting & Repairs. * Datamigration of User Data to new Apple Computers (Mac to Mac & PC to Mac). * Customer Training in Private 1 Hour or 30 Minute Sessions. * Genius Trainee (On Going Training for Apple Certified Macintosh Technician (ACMT)).

* Customer Focus on Providing the best Solution for the Customers Need. * Assisting new Apple Users to Getting their Devices up and running. * Keeping Sales Floor Inventory on Top Stock. * Assisting the Back of House (Inventory Team) with in House Product Delivery and Stock Control.

Rollout Project Dell for "Sogrape Vines Porto": * Installation of New Dell Unit's and Configuration for Intranet Communication Servers. * Old System Profile Upgrades and Eliminating Company and Personal Data from Obsolete Units.

Online Assistant (April 2008 - April 2009): * Maintaining Online Store System up-to-date. * Updating Product Descriptions, Visual organization, availability, etc. * Assisting in new Product Research. IT Support (April 2009 - March 2010): * Troubleshooting of in House Computer Brand "GoldNet PC". * Repairs and Custom Upgrades on Customer Owned Computers (Desktop & Laptop). * Internal IT Support (Network Support, Maintenance and Rollouts).

Certified Computer Technician T1 / T2, Computer Technology/Computer Systems Technology