Maria Do Rosário Martins de Matos

Order processing, FTTS / FTTB Technologies from A to Z • Prepare technical documents • Billing and Project Controlling • Control documentation in order to ensure the quality standards • Administrative work - hour’s control, GPS operations and archiving • Prepare calculation list for the Supervisor (Date, Name, Hours, FTTB or FTTS, Muffen Type, etc....) • Management of different types of excel lists, in order to keep them always up to date.

Responsible for place and manage Orders Entry from Sales Teams/Customers in the SAP Manage enquiries and requests from Sales Teams (International). Deliver an high level of service to the Customer (on time Delivery Requested/Confirmed).Able to manage the SAP Application technically speaking , as well lead Time, Raw material issues, Shortage, Delays, Quality.Work in collaboration with Shipping Teams and with Planning Teams to aim the best date possible for send the Goods.

Responsible for the management of a portfolio of large corporate clients within the telecommunications sector

Assisted in the effective management of a client portfolio within commercial and provisioning issues Providing general administrative support. Effectively managing client enquiries and requests. Handling client complaint calls, investigating the situation and delivering resolution to the satisfaction of the client. Providing (Technical knowledge) updates ensuring the client is kept informed on the progress of their project or enquiry

Provided assistance to customers and Project Team relating to fixed telephone services, delivering an extremely high level of service to the customer. Ensured high levels of customer satisfaction and the maximisation of sales and revenue opportunities

Provided administrative support within an busy finance environment gaining technical and practical training within banking. Processed customer requests including cheques, foreign currency, transfers, opening and closing accounts.

Responsible for the activation of telephone services and delivery of billing conditions to large corporate organisations Developed bespoke training manuals for telemarketing assistants relating to behavior, posture, tone of voice, leadership and sales negotiations

Provided assistance to the human resources manager within a busy office environment Prepared and delivered recruitment interviews, creating candidate profile reports and matching their skills to the proposed position Arranging interviews and meetings Creating all documentation relating to the recruitment process, including contracts and terms and conditions of work

Modules: Sociology, Management, Law, Epistemology methods, Statistics, Psychology, Political Science Dissertation: "Autonomy at Work", Analysing the Degree of Individual Autonomy in Workplace Depending on Performed Function