Matija Parać

Berufserfahrung von Matija Parać

• Bis heute 2 Jahre, seit Mai 2022

  Edge Network Engineer

  The Cloud Networks Germany

  Monitoring and support for WAN, LAN, Wireless, and related technology Ensuring all IT network services are monitored, backed up, secured and documented Perform regular maintenance on all systems to ensure patching is up to date and secured Capacity Management, ensuring all data services are appropriately sized to support the business needs Installation and management of network end points and software Installation, testing of network circuits Providing end user documentation and training

• 1 Jahr und 11 Monate, Sep. 2020 - Juli 2022

  Edge Network Engineer

  The Cloud Networks Germany GmbH

• 9 Monate, Jan. 2020 - Sep. 2020

  Junior Edge Network Engineer

  SThree

  - Monitoring of complete networks of the client’s facility, including access points, switches and hotspots. - Troubleshooting and resolving network issues. - Configuring new network equipment for replacement or for new clients. - Update our internal documentation with information about technical issues and useful discussions with clients - 3rd level of Network Edge support - Follow up with clients to ensure their technical issues are resolved

• 9 Monate, Jan. 2020 - Sep. 2020

  Junior Edge Network Engineer

  The Cloud Networks Germany GmbH

• 4 Jahre und 2 Monate, Aug. 2016 - Sep. 2020

  Customer Support Specialist

  Touchsupport, Inc.

• 1 Jahr und 5 Monate, Mai 2018 - Sep. 2019

  Customer Support Specialist

  Touchsupport, Inc.

• 3 Jahre und 2 Monate, Aug. 2016 - Sep. 2019

  Linux Systems Administrator

  Touchsupport

• 3 Jahre und 1 Monat, Aug. 2016 - Aug. 2019

  Junior Linux System Administrator

  Touchsupport, Inc.

• 6 Jahre und 1 Monat, Aug. 2010 - Aug. 2016

  Sales and Customer Support Representative

  Studio Moderna

  - Manage large amounts of calls in a timely manner - Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by taking the extra mile - Frequently attend educational seminars to improve knowledge and performance level - Meet personal/team qualitative and quantitative targets.