Mauricio Manrique

• Service delivery management for customers participating in high level programmes. • CRM Administration. • Copywriting. and Content Strategist for internal publications. • Support to the community website. • Research and development of the Knowledge Database. • Organisation and moderation of training seminars.

Project Manager for End User Services for Navistar (IBM Account) Team Leader for Software Platform Management Services for Heineken Mexico (IBM Account)

QA Specialist for the E-Learning department. In charge of proofreading the courses for our customers, later the role was expanded to verify the quality of the GUI and the graphic design before the courses were shipped.

Customer Service Representative for the Sprint campaign, recognised as high performance agent for 4 consecutive months, tending mostly to the english speaking customers.