Melissa Pereira

Working Student activities in the area of IT Processes. - Conceptualisation and implementation of an Identity & Access Management E-Learning. - Conceptualisation and automation of a new User Move Process.

Working Student activities in the area of IT Service Delivery. - Support of daily operations with special customers in the international IT business environment - Monthly analysis and evaluation of SLAs and tickets - Project support for the optimization of training rooms, contract process and Server Master Data - Creation, monitoring and archiving of contract documents - Processing SAP workflows - Maintenance activities in HP AM and Sharepoint

International IT Internship in Beiersdorf S.A. and Beiersdorf Manufacturing Tres Cantos. - Provision of local 1st Level IT Support and Project Support in office and production environment. - Execution of SD-WAN migration at Beiersdorf S.A. - Activities in AD, SCCM, Exchange and Lync consoles including documentation.

Working Student activities in the area of Service Request Management. - Provision of assistance in daily business activities, like order entry, disposition, tracking and monitoring of IT orders, monitoring compliance with SLAs and status maintenance - Analysis and creation of reports, presentations and documentation - Support in project planning and control as well as internal and external communication

As a hostess and promoter, I have been active at a variety of events, trade fair and internal company events, such as the Aircraft or the Haspa Spenden Marathon.

Semester Break Intership in Sales and Marketing with tasks in Operative Sales. - Maintenance activities and inclusion of data in the merchandise management system - Takeover of shipping and export activities - With supporting activities in the production of an advertising video

Major in Operations & Supply Chain Managment and Information Systems.