Nina Altenburger

• Managed all operational quarantine storage tasks. • Analyzed daily reports of quarantine storage KPIs to improve operations. • First line of support for all warehouses in Germany, Italy, France, and Poland for quarantine storage. • Established monthly quarantine storage meetings to discuss issues and exchange ideas about quarantine storage with ops managers in all warehouses.

• Scheduled and tracked national & international transport for incoming goods and ensured that goods arrived on time at the warehouse • Worked closely with a wide range of departments (buying, finance, production, and customer service) • Processed purchase orders and aligned with suppliers and the buying team • Communicated with national and international forwarders and suppliers

I've been wanting to travel the world for the longest time and at the end of 2017, my husband and I took the leap. This trip was one of the best decisions of my life. I got to meet people from all over the world and made memories that I'll cherish forever. Activities: • Traveled the world for 14 months and visited almost 20 countries • Provided professional pet care to cats & dogs in almost 10 countries • Designed and authored a travel blog, www.theminimalistninja.com

• Tagged, categorized and managed inventory and improved inventory work-flow for smoother daily operations • Performed quality checks to ensure that the incoming goods were in alignment with internal guidelines • Shipped and fulfilled customer orders and prepared the neccessary documents for international orders

• Oversaw and set up the UNIQLO GERMANY & EU customer service team • Tested and improved CRM system and developed new response templates • Trained new staff members on all aspects of online customer service • Answered 150-200 customer inquiries within 7.5 hours using Salesforce and SAP • Worked closely with a recruitment agency and selected temporary staff members to support the team

• Assisted in administrative tasks and improved staff time sheet by amending its structure • Priced items at their full value to generate maximum sales and encouraged other staff members to do the same

• Styled and shot product imagery for eBay store front • Created content for social media (Facebook, Instagram, Pinterest) • Reviewed, managed and priced new inventory and evaluated it to ensure set standards were met

• Processed sample requests and ensured that samples would arrive on time • Assisted with showroom appointments and curated pieces ahead of time • Tracked and compiled all coverage, engagements, and statistics on a weekly basis • Prepared PowerPoint presentations for pitches

• Maneuvered stock from stock room onto the shop floor in a timely manner by working closely with other staff members • Ensured that the appearance of the menswear department was maintained throughout the day and at the end of my shift by implementing regular checks which resulted in a neat shop floor

• Marketing • Public Relations