Peter Tamas Ujj

Normal daily driving tasks (parking cars, washing cars) Baggage service Guest transfers in the neighborhood General cleaning tasks near front office and public areas Restaurant bar service

My tasks were but not limited to: Controlling tickets from 1st level, Providing users solutions for complex issues, Managing client complaints, Ensuring that the team keeps our KPIs, Providing trainings to new colleagues, Giving assistance to the 1st level (worldwide), Cooperating with higher levels and local IT support groups, Incident management: handling global high severities, Being responsible for SAP issues What I learnt: How to handle severe IT problems How to train new hires effectively

My tasks were but not limited to: Providing remote technical support to endusers in English, Spanish and Hungarian languages, Solving IT related issues, Configuring and resetting accounts, Providing application accesses, Guiding endusers how to implement upgrades, installations and setups, Ensuring business continuity by handling SAP severities What I learnt: How to be a professional customer service agent How to handle disappointed users/customers

My tasks were but not limited to: Managing the security and cleaning staff, Organization of the maintenance service of the whole store, Ensuring the security of the employees (30-40) and possessions, To keep the authorities’ regulations, Leading the inventories, Reducing the stocktake, Supervising the department managers’ work, Optimizing and controlling the store’s budget What I learnt: How to work with lot of responsability How to organize significant sales activity daily

My tasks were but not limited to: Ensuring profitability, Forecasting figures (turn over, unnecessary stock, lack of goods, old stock), Managing choice (ranges, merchandising), Organizing different sport events for customers, Human recruiting, Developing and managing stuff of 6-8 people, Planning of working hours, Adopting new lean projectmanagement strategies What I learnt: How to manage sales activities How to improve people and their performance

My tasks were but not limited to: Serving customers on professional level, Doing the daily routine (flow of goods, outsourcing, price changes, merchandising, migration of the department), Working in the tills What I learnt: How to sell to people face to face