Radu Giju

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Radu Giju

Global Offshore and Demanad Manager

(The company name is only visible to registered members)

  • Timisoara
  • Romania

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Personal information

Professional experience (10 years, 5 months)

  • Employment status
    Employee

Educational background

  • 2001 - 2006
    Technical University of Cluj Napoca

    Computer Sicence

    2001- 2006: Automation and Computer Science ( Technical University of Cluj – Napoca ( www.utcluj.ro ), Romania ) – degree : Computer Sciences - English class Diploma Thesis: “Documenting and Implementing a Grid Computing Site”

  • Languages
    English (First language), German (Good knowledge), French (Good knowledge)

About me

Objective:
I am interested in a new professional challenge in the area of IT Operational Strategy and Management, which would best leverage my knowledge, skills and acquired experience in the field.
I hold more than 9 years working experience in managing teams and projects.
Should you be looking for a highly responsible resource, meticulous on details - but also able to see and analyze the whole picture, an advocate of well defined processes, with a strong focus on results, pragmatic in analysis and decision making - but keeping business objectives at heart, I would be interested in meeting you!
 
Areas of expertise:
 
 IT Service management
 Process re-engineering
 IT service transition projects
 KPI definition, analysis and development of actions at operational, tactical and strategic level
 Experience in managing customer relationship at executive level. Reduced the total number of client escalations at the level of the Global Production Centre, contained and managed to completion the critical ones.
 Proven technical and managerial skills, ability to fundament important decisions in stressful situations
 Skillful in scheduling and organizing daily jobs, personal and within a department, in order to meet imposed deadlines.
 Availability and capability to work until problem is solved, self-motivated, quick learner and always looking for what could be improved or done better.
 Project Management skills
 People Leading Skills
 Team player
 Positive thinker
 Able to work under pressure.
 Good experience in consulting, designing, administering, servicing and supporting Compaq/HP/IBM Products and Microsoft networks and operating systems, including many servers installed using software products from the above companies.
 
Work Experience:
2008 – Present:
SIEMENS IT Solutions and Services, Global Production Center – Timisoara
http://www.siemens.ro/it-solutions
Head of Service Quality & Customer Service Management
Managing a department that has the focus to offer Customer Service Relationship enhancements, Service Level Agreement (SLA) Management, Escalation Management, Change Management, Reporting and Billing, Coordination of cross organizational tasks and processes, Performance of Customer Audits, Assistance in standardization of tools and platforms.

2006 – 2008:
SIEMENS IT Solutions and Services, Timisoara
http://www.siemens.ro/it-solutions
Senior System Engineer (4a) / Project Manager
Managing Microsoft Systems Management Server infrastructure for over 65 000 client computers / Managing Medium and Small Projects
 
2001 – 2006: Net Brinel SA, Cluj – Napoca
http://www.brinel.com
IT Engineer
 

 
Job Duties:
 
Present job duties:
 
• Develop, manage and provide leadership to the Service Quality Department (2 teams with a total of 17 members)
• Design and implement communication strategies triggering a positive trend in customer satisfaction across all GPC accounts
• Coordinate all the activities inside the department: development of department, employees personal development, supervising financial data reporting, hiring people, managing department budget, support in pursuing new customers and partners
• Align the strategy of the department to the local and global strategy
• Define and implement the department strategy, resource allocation, capacity planning
• Define / Create / Implement Training and Development plan
• Assure service delivery / agreed volume shift within the location
• Assure SLA fulfillment and Managing Escalation both from customers, business partners and team members.
• Financial Controlling done closely with the Financial department
• Evaluation of employees performance during the Fiscal Year
• Define responsibility within the team
• Triggering Service Quality improvement within the Specific Service Delivery involved teams
 

 

Past job duties:
 
 Managing Medium and Small Projects
 Conception, planning and installation of SMS server infrastructure components
 Development of routines for the optimizing of SMS operating.
 Installation of SMS server and component.
 Configuration and test from Software those will be installed by SMS on clients and servers.
 Software distribution in "multi customer structure".
 2nd and 3rd Level support for SMS components.
 Construction of high-complex SQL queries to the reporting of inventory-, client state- and software installation data.
 Performing and leading of SMS projects.
 Migration of alternative system management tools to SMS 2003.
 Distribution from software with SMS (construction of SMS-Packages, Collections and Advertisements)
 Team ramp-up
 HP Compaq Authorized Service Provider tasks
 Provide technical support for sales team on HP Compaq products (but not restricted to).
 Supervising the IBM Authorized Service Provider relationship.
 On-Site Support Engineer (Nokia Cluj-Napoca)
 Customer Support Installing/Training/Maintenance for electronic Multicash banking application in Transylvania area
 

Education:
2001- 2006: Automation and Computer Science ( Technical University of Cluj – Napoca ( http://www.utcluj.ro ), Romania ) – degree : Computer Sciences - English class
 
Diploma Thesis: “Documenting and Implementing a Grid Computing Site”
 
Training and certification:
 
 Microsoft Certified Professional (MCP) ID Number: 3472701
 Microsoft Certified System Administrator 2003 – Messaging (MCSA 2003 Messaging)
 Microsoft Certified System Administrator 2003 – Security (MCSA 2003 Security)
 Microsoft Certified System Engineer 2003 – Messaging (MCSE 2003 Messaging)
 Microsoft Certified System Engineer 2003 – Security (MCSE 2003 Security)
 Microsoft Certified Database Administrator SQL2000 – (MCDBA 2000)
 Cambridge First Certificate in English (FCE)
 Hewlett-Packard (Compaq) Accredited Platform Specialist (APS)
 IBM Accredited Warranty Provider (AWP)
 ITIL Foundation Certificate v2.0
 ITIL Service Manager v3.0
 Management Training – Dale Carnegie Training
 

 

 

Projects :
 
Project Name: Drive
Period: Nov. 2009 – (expected: Oct.2010)
Role: Project Sponsor
Description:
- Sponsor of transition of service delivery: DBA, Microsoft, UNIX, Application, Service Management
- Quality Gates approval
- Project Board and Steering meeting participation
- Subject Matter Expert (SME)
- Estimated budget: 3 000 000 Euro
 
Project Name: SIEMENS Academy for Server Administration 2nd Edition (Windows and UNIX)
Period: 16th February 2009 – 12th June 2009
Role: PROJECT MANGER
Description:
- participating in the conception development
- Budget planning & advertisement
- Selection interviews (36 trainees selected)
- Project leading
- Estimated budget: 500 000 Euro
 
Project Name: SIEMENS Academy for Windows Server Administration
Period: 01 April 2008 – 16 October 2008
Role: PROJECT MANGER
Description:
- participating in the conception development
- Budget planning & advertisement
- Selection interviews (20 trainees selected)
- Project leading
- Estimated Budget: 170 000 Euro
 
Project Name: Nokia Siemens Network – SMS infrastructure migration
Period: 25 July 2007 – 31 November 2007
Hardware platform: 20 000 desktops, 25 servers
Role: Senior System Engineer
Description: Migration of the Software Distribution infrastructure from the former COM division of Siemens to the new Nokia Siemens Networks infrastructure. The project also contained: Concept development, Migration strategy, Implementation procedures.
My duties:
- participating in the conception development
- implementing the migration process
- testing the new infrastructure
- team ramp-up
 

Project Name: IBM On-Site Support Engineer (Nokia Cluj-Napoca)
Client: Nokia Enterprise Solution
Period: starting from 1st of June 2006 – October 2006
My duties: PROJECT MANGER
-to offer application & hardware support
-support for 120 users using Remedy ticketing application
-stock management for IT components
 

 

Project Name: Multicash Software Upgrade
Client: Raiffeisen Bank
Location: Transylvania, Romania
Period: 14 April 2005 – 20 May 2005
Hardware Platform: 1200 desktops
Software Platform: Windows 98, Windows 2000, Windows XP
Role: TEAM LEADER - Senior Technical Support
Description: Upgrade Multicash banking software solution for Raiffeisen customers.
My duties were:
- Plan & contact customer appointments
- Upgrade the Multicash application
- Deployment of the 750 customers
 

 
Project Name: BT – User Profile Migration
Client: Banca Transilvania
Location: Romania
Period: 14 October 2004 – 16 December 2004
Team Size: 8
Hardware Platform: 950 desktops (IBM, Compaq and Fujitsu-Siemens)
Software Platform: Windows 2000, Windows XP
Role: Technical Support, Call Center support
Description: Implementing a procedure for moving user profiles for users logging on to the new domain, with a new account
My duties were:
- Implementing the procedure in 49 branches of Transylvania Bank
 
Project Name: MEC - Educational Networks
Client: Romanian Ministry of Education and Research
Location: Transylvania, Romania
Period: 14 April 2003 – 15 May 2003
Hardware Platform: 2500 desktops and 100 servers (Compaq and Fujitsu-Siemens)
Software Platform: Windows 2000 Server, MS Office XP, Antivirus
Special Tools: RIS (Remote Installation Services)
Role: Technical Support and Design
Description: Designing and implementing a solution for network deployment in educational environment.
My duties were:
- Implement the solution architecture
- Implement the remote installation procedure
- Deployment of the 250 networks in less than 1 month
 

References: Available at request.
 
http://ro.linkedin.com/pub/radu-giju/19/237/a36
 

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