Rahul Desai

• Accountable for the integration of different data sources • Communicate with external vendors and internal stakeholders about the same • Participate in the prioritization of different data source integrations • Accountable for ensuring data is always up to date, accessible and performant

• Managing the agile development of the Product Reviews system using Scrum • Responsibility for technical stability and bug fixing • In charge of the road-map and prioritization of product feature development in coordination with stakeholders at various levels • Participation in the further development of the unit

• Managing the agile development of the Recommendation Engine, a tool that helps create personalized results for HRS users and customers • Overseeing software infrastructure migration that helps future-proof the different systems at HRS • In charge of the roadmap, prioritization of product feature development, testing plan development and rollout of features in coordination with stakeholders at various levels

• Executed the launch of 6 major sub-properties including https://hotels.intermiles.com - A B2C hotels website that is a metasearch and comparison engine • Work closely with the Development and Product team members to manage various business products launched by Jet Privilege in e-commerce, insurance and banking

• Automated the entire customer service for 4 major financial institutions, helping them achieve shorter TATs by bringing down the average call time by 15% • Automated the entire lead generation process for 3 major financial institutions, allowing them to capture and update lead information and easily convert leads to customers

• Participated in requirements elicitation activities • Provided solutions for various client requests to developers and project managers • Conducted client phone calls to understand client issues • Created requirement documents that state client requirements

• Worked on a web based application that lets users search for and book travel packages • Created a prototype for a travel information website that gave user information about a country in the form of videos, pictures and articles • Implemented an API that lets users search for, book and cancel hotels • Worked on a Java and JavaScript based application for the travel domain that reduces corporate travel expenditure

• Worked on an e-commerce website for Buffalo Specialties, a marketing and branding company which allowed users to make purchases after customizing products like T-shirts • Customized the t-shirt designer with various features