Dr. Ralf May
Angestellt, Change and solution manager, Product manager, T-Systems Road User Services GmbH
Münster, Deutschland
Werdegang
Berufserfahrung von Ralf May
Bis heute 1 Jahr und 9 Monate, seit Okt. 2022
Change and solution manager, Product manager
T-Systems Road User Services GmbH7 Jahre und 1 Monat, Sep. 2015 - Sep. 2022
Product Manager & Owner Customer Services & Support
T-Systems Road User Services GmbHProduct Manager & Owner (in a SAFe framework) for agile development projects with the topics - API for business partners - Partner support - Customer Services - Customer support. The software is used by road charging companies in Belgium and Germany.
3 Jahre, Jan. 2019 - Dez. 2021
Head of Tribe Customer & Partner Support
T-Systems Road User Services GmbH- Head of department in T-Systems's toll competence center - 2nd line support for business partner - Accountable for business process with communication to toll chargers and business partners
Directing and management of several projects according to PMI standard do project management, sales support, service support according to ITIL, definition of project management methodology, coaching of project manager
1 Jahr, Sep. 2010 - Aug. 2011
IT project manager, IT consultant business processes, IT coordination
T-Systemsdifferent tasks in SW releases (requirements engineering, development, enterprise testing, operational issues, rollout, main contact for customer) - overall responsibility for release as well as special responsibilities like migration or business process management or enterprise architecture
3 Jahre und 2 Monate, Juli 2007 - Aug. 2010
IT project manager, IT consultant
Satellic Traffic Management GmbH
5 Jahre, Juli 2002 - Juni 2007
IT project manager, IT consultant, enterprise architect
T-Systems GEI GmbH
SW-Architect, Requirements Engineer, Project Manager
Ausbildung von Ralf May
5 Jahre und 5 Monate, Okt. 1991 - Feb. 1997
Mathematik, Wirtschaftsinformatik
Ruhr-Universität Bochum
Sprachen
Deutsch
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Englisch
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