Ronald Kramer

MGMT SUPPORT (Jun 2014): established success stories for storytelling within division/IT. Business management (business-cases, platform oversight, workforce studies, reportings, SharePoint, coaching, etc.). Ran monthly IT infra. review to improve service to business. Organized offsites, global town halls. LINE BUSINESS MANAGEMENT (Nov 2013): managed transition to corporate IT PPM (13 projects, 20 applications). PMO (i.e. allocation tracking, variance-analysis, cost-plan rebalancing). Management support.

IT service delivery support to Zurich Insurance upon outsourcing of Group-IT Operations. FUNCTIONAL COORDINATOR (2010): IT service delivery investigations supporting Zurich's Russian business-unit as liaison/consultant. Led team to establish post-outsourcing asset volumes, variances for final price setting (CHF 90m).

Delivery of IT service management solutions for customers of Group-IT European Operations. SERVICE DELIVERY MANAGER (2005): created/maintained Global IT Service Catalog & standard European Operating Level Agreement. Delivered feasibility/POC: application-based IT service consumption reporting for supporting TCO. Led team to change IT metrics reporting processes/systems to align with CSC billing model. Service marketing (introduction presentation, satisfaction survey/analysis, value propositions).

Assisted small business in visual communications industry regain profitability. Pursued education. STUDENT (2004): foundation and practitioner certifications in Project Management (Prince2). enrollment in EMBA Program (FHW). CONSULTING PROJECT (Taylormade GmbH - Wädenswil, Switzerland / 2002): break-even achieved after one year through cost reductions, repricing and new marketing focus.

Co-founder of an eBusiness startup in secure electronic business communication services. BUSINESS ANALYST / PRODUCT MANAGER (2001): established business vision for UPAQ's next generation technology platform. Product management (strategy roadmap, product launch presentation, marcoms, pre-sales, etc.). APPLICATION SERVICES MANAGER (1999): established/managed product development function (3 HCs, 15 outsourced, CHF 7m budget).

eProduct development & strategic activities during joint-venture/merger of The Blue Window. PROCESS MANAGER (1998): established/managed Service Development Process (idea -> launch) to guide management team. Strategy contribution with input from venture business-plan controlling. Compiled functional strategy. CONSULTANT / PROJECT LEADER (1997): assisted in the launch of new internet-based products. Streamlined delivery teams and associated business processes.

Career-track covering enterprise-wide systems & infrastructure with European/Global scope. ELECTRONIC MESSAGING SPECIALIST (1994): 3 sub-project leader roles within Global Messaging Project to rollout services for 30,000 users. SENIOR INFO. SYSTEMS ANALYST (1991): advising on transitioning impacts to client-server technology model. OFFICE AUTOMATION ANALYST (1988): evaluating solutions & recommending technologies to set standards. BUSINESS GRAPHICS CONSULTANT (1987): supporting users.

Design and development of real-time software for customizable telephone exchange systems (product development).