Stefano Atzeni
Angestellt, Customer Success Manager, Interxion Schweiz AG
Zürich, Schweiz
Über mich
Experienced IT Service Manager, Service Delivery Manager and Change Manager with international experience in large, multinational Organizations and small/middle-sized companies in Telecommunications, Pharma and Manufacturing. Leadership and management positions in local, offshore and outsourced support and service teams from North America, Europe and Asia. Dynamic Leader with team-oriented leading culture. Distinctive customer and service orientation with demand for the highest quality and top services. Problem solving oriented, able to co-ordinate the analysis and production of a development team, interpersonal and negotiation skills. Well-organised, efficient, quick learner, self-motivated and excellent mathematics background. I give great importance to punctuality and accuracy. Excellent ability to plan, organise, prioritise my work and to meet on time the deadlines of my clients and keep customer satisfaction at the highest level possible.
Werdegang
Berufserfahrung von Stefano Atzeni
Verantwortlich für den Betrieb und Support der ICT-Services (inkl. SaaS, PaaS), ICTInfrastruktur, ICT- Infrastrukturservices, Business-IT Services und damit für das tägliche Management aller Aspekte wie z.B. die operative Planung und die Steuerung der Verfügbarkeit, Kapazität, Sicherheit und Systemintegrität der ICT-Services sowie dem Customer Support.
2 Jahre und 11 Monate, Feb. 2018 - Dez. 2020
IT Service Delivery Manager
dacadoo
• IT Service Delivery Manager covering the worldwide list of customers in the Health Insurance business, also in charge of Change, Release and Service Management in the full Software Lifecycle • Reporting based on SLAs • Requirement gathering for changes and service improvement
3 Jahre und 2 Monate, Sep. 2014 - Okt. 2017
Solution Architect, Project Manager & Service Manager
e-globe solutions AG
• Branch Manager of the SW-development center in Lugano • involved in Provisioning Projects for local Telecom Service Providers, taking care of their full-lifecycle • Project Manager during development and delivery phase • Service Manager in the Support and Maintenance phase • Change Manager in the full Software Lifecycle phase. • also in charge of resource management and planning, working with local and off-site team with different cultural background (Swiss, Italian, Swedish, Bulgarian, Russian and Greek)
1 Jahr und 4 Monate, Mai 2013 - Aug. 2014
Solution Architect, Project Manager & Service Manager
e-globe technologies AG
• involved in Provisioning Projects for local Telecom Service Providers, taking care of their full-lifecycle • Project Manager during development and delivery phase • Service Manager in the Support and Maintenance phase • Change Manager in the full Software Lifecycle phase.
11 Monate, Juni 2012 - Apr. 2013
further education
Stefano Atzeni
• Project Management (PRINCE2 Foundation) • Service Management (ITIL v3 Foundation) • SCRUM (Master) • German language (Goethe B2) • English language (Cambridge C2)
6 Jahre und 1 Monat, Mai 2006 - Mai 2012
Senior EAI consultant and Service Manager
t2b - Integration, Master Data Management and IT Architecture• Senior EAI Consultant, working on large real-time integration projects across multiple domains, enabling the enterprises to do cross-organization and cross-border projects collecting data from heterogeneous sources on large volumes in Swiss customers like Alstom in Baden and Novartis Pharma in Basel • SAP MDM consultant in MDM projects for Swiss customers like: Cham Paper Group and Glas Trösch. • Service and Change Manager of external service support/development and of the Middleware infrastructure.
1 Jahr und 1 Monat, Apr. 2005 - Apr. 2006
Senior TIBCO consultant
TMNS bv
Senior EAI Consultant, working on large integration projects across multiple domains, collecting data from heterogeneous sources in customers like: UCB Pharma in Bruxelles (BE), MobilTel in Sofia (BG), Rabobank in Utrecht (NL), T-Mobile in The Hague (NL)
3 Jahre und 11 Monate, Mai 2001 - März 2005
TIBCO consultant
GRAAL Informatica spa
EAI Consultant & Technical Architect, designing and developing large integration solutions in manufacturing and telecommunications for customers like: Agip, ENI, EpicLink, Pirelli, SSC and Telecom Italia
8 Jahre und 3 Monate, März 1993 - Mai 2001
System & Network Engineer
I.A.N.N. Informatica srl
Technical director of a team of system supporters dedicated to small offices: managing technicians and customers, teaching/training technicians. Responsible for planning and designing network and Windows NT-2000 systems, DOS and Novell, with specific interest in transmission and routing systems, network security via software under Windows systems (CheckPoint, MS ISA Server 2000). Network Engineer on Novell and Windows NT networks, customer support System Engineer on DOS/ Windows systems and customer support
Ausbildung von Stefano Atzeni
1990 - 1997
Ingegneria Gestionale
Politecnico di Milano
Sistemi Produttivi
Sprachen
Italienisch
Muttersprache
Englisch
Fließend
Deutsch
Gut