Stefanos Kyriazopoulos
Bis 2023, Head of Customer Experience & Contact Center, Wio - a part of ADQ
Abschluss: MBA, Henley Business School
Athens, Griechenland
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Extensive management experience in the deployment of domestic and international Business Strategy & Business Development for major BPO, customer care, sales and fintech institutions. Possessing strong project management, team leadership, and P&L management skills. Technologically savvy with extensive experience working with CRM / ERP systems. Well rounded, consultative coaching management style and extensive interviewing and hiring experience. Establishing performance goals to exceed efficiency levels, quality assurance standards and service level targets. Areas of Expertise: • General & Operations Management • Strategic & Tactical Business Planning and Implementation • Contact Center Operations & Customer Service Strategy • Operational Performance & Process Improvement • Change & Turnaround Management • Business Process Outsourcing (BPO) Solutions • Near- & Offshore Solutions • Key Account Acquisition & Management • Closing & Negotiating complex Outsourcing Deals
Werdegang
Berufserfahrung von Stefanos Kyriazopoulos
3 Jahre und 2 Monate, März 2020 - Apr. 2023
Head of Customer Experience & Contact Center
Wio - a part of ADQ
3 Jahre und 4 Monate, Okt. 2017 - Jan. 2021
General Manager Greece & Head of Global Customer Service Operations
Karma Group Global2 Jahre und 6 Monate, Dez. 2014 - Mai 2017
Regional Director Balkans - Contact Center Operations
ADAC Service Hellas
Ausbildung von Stefanos Kyriazopoulos
2 Jahre, März 2014 - Feb. 2016
Master of Business Administration
Henley Business School
3 Jahre und 9 Monate, Okt. 2006 - Juni 2010
Business Administration & Management
Athens University of Economics and Business