Thorsten Broszies
Angestellt, Senior Program Manager AI for Customer Interaction Solutions, SAP SE, Walldorf, Germany
Walldorf, Deutschland
Werdegang
Berufserfahrung von Thorsten Broszies
Bis heute 4 Monate, seit Feb. 2024
Senior Program Manager AI for Customer Interaction Solutions
SAP SE, Walldorf, Germany
• Overseeing business evaluation and the transformation of requirements into use cases for AI applications. • Supports execution of digital transformation and AI projects
5 Jahre und 3 Monate, Nov. 2018 - Jan. 2024
Senior Manager - Global Head of Adoption and Customer Engagement Processes
SAP SE, Walldorf, Germany
• Oversaw a team of ~80 personnel across 7 teams, tailoring adoption and consumption strategies for customer engagement. • Pioneered digital transformation projects, fostering crucial cloud capabilities across SAP business units and coordinating customer-oriented solution adoption services. • Successfully launched new practices to monitor customer product adoption, capture customer goals, and maintain 360-degree customer situation views. • Winner of 2022 Hasso Plattner Founders Award
4 Jahre und 3 Monate, Aug. 2014 - Okt. 2018
Senior Manager - Head of Industry Sales Operations
SAP SE, Walldorf, Germany
• Led global Sales Management operations that optimized business performance within SAP's industry solutions sector. • Orchestrated financial analysis and operations cadences and facilitated business review operations. • Supported the COO in managing the Industry Line of Business, incl. Strategy Development, Budget Planning, Staff Management and Execution. • Orchestrated the development and execution of strategic go-to-market framework
3 Jahre und 7 Monate, Jan. 2011 - Juli 2014
Manager - Head of Productivity Management Services (Inhouse Consulting)
SAP SE, Walldorf, Germany
• Directed a team of strategic in-house consultants, targeting productivity improvements within SAP. • Delivered consulting services predominantly to Sales and Marketing departments. Achievements: • Implemented over 40 improvement projects contributing significantly in cost savings and revenue increase. • Established over 10 new consulting practices based on LEAN, Design Thinking and Value Management methodologies. • Managed a network of 20 Key Account Managers ensuring efficient consulting engagements.
1 Jahr und 11 Monate, Feb. 2009 - Dez. 2010
Executive Assistant to COO and Executive Board Member
SAP SE, Walldorf, Germany
• Assisted COO in routine tasks such as meeting coordination, client interactions, communication activities, and inter-departmental liaison. • Managed strategic COO-based projects and activities. • Established an integrated communication model for the COO Board Area incl. the implementation of a Web2.0 / Social Media format for the COO to exchange with employees. • Developed a strategic framework strengthening the collaboration between Development and Sales along the Software Product
3 Jahre und 8 Monate, Juni 2005 - Jan. 2009
Project Manager SAP Consulting
SAP Deutschland SE & Co KG, Walldorf
• Led SAP implementations and roll-outs at the international level, focusing on automotive OEMs. • Formulated and led a new team of SAP Solution Manager consulting experts.
2 Jahre und 11 Monate, Juli 2002 - Mai 2005
Solution Consultant SAP Consulting
SAP Deutschland SE & Co KG, Walldorf
• Implemented SAP solutions in international projects at leading Automotive OEMs. • Enhanced business process knowledge for production and logistics processes in OEMs and Suppliers.
Diplomand
BMW AG
Praktikant
Accenture GmbH
Praktikant
ABB Schalt- und Steuerungstechnik GmbH
Ausbildung von Thorsten Broszies
4 Monate, Nov. 2011 - Feb. 2012
IE Business School
1996 - 2002
Aeronautics and Aviation
Universität Stuttgart
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Gut
Spanisch
Grundlagen