Travis Hughes

Create quotes for normal and technically unique configurations. Verify the feasibility of customer requirements in collaboration with development. Responsible for customer projects in Germany and abroad. Contact for distributors abroad in English (USA, Italy, Scandinavia, Great Britain, etc.) Translate (German-> English) customer test reports.

On site customer service (4 to 9 customers daily). Responsible for Southwest Germany; North and South Black Forest and adjacent areas (north of Karlsruhe, Reutlingen, Freiburg, Basel and along the Rhine valley west of the Black Forest). Installation of electronic components and customer service.

- Lead strategic development, integration, execution and implementation of global strategic solutions-focused initiatives. - Solutions Marketing advocate and subject matter expert. - Influence and lead global cross-functional teams to align with strategic goals and objectives. - Manage and align multi-segment global marketing initiatives to overall global corporate strategy, initiatives, products and programs.

- Lead inside sales engineer to the US military on command and control Move, Add & Changes to installed solutions. - Worked collaboratively with sub-contractors on pricing. - Drove awareness of Unify’s US military command and control solution internally.

- Lead designer and technical sign off on US military command and control solutions. - Worked collaboratively with sub-contractors on pricing. - Worked collaboratively with Unify colleagues on creative (out of the box) solution enhancements to meet the requirements of the US military environment. - Worked collaboratively with sub-contractors on pricing. - Drove awareness of Siemens / Unify’s US military command and control solution internally.

- Responsible for the overall technical design of the Unified Communications solution. Participated in customer sales presentations as designer and technical expert. - Lead engineer in the design of the NG911 Public Safety Answering Point solution: ACD skills based routing, partner developed agent desk, audio (call and radio) recording and custom application integration. - Drove product change requests internally and with partners. - Lead customer demonstrations.

- Responsible for the day-to-day management and promotion of 3rd party complementary call center Customer Relationship Management (CRM) products. - Managed OEM relationship forInteractive Voice Response (IVR). - Led product realization/market introduction team achieving 2 to 3 product releases per year keeping company current with vendor product releases. - Managed customer problem escalations through to resolution keeping customer service feedback positive.

- Responsible for the day-to-day management and promotion of Siemens HiPath 3000 communications platform, HiPath Xpressions Compact voice mail system and the HiPath AP 1120 IP analog adapter. - Provided support to sale and service organizations for generally available and legacy products keeping new sales and upgrade revenue streams flowing. - Led product realization/market introduction teams. - Authored technical and sales documentation for products.

- Assisted in design and sale of Siemens technology solutions. - Responsible for the successful implementation of customer solutions on schedule within budget while maintaining profit margin. - Product expert to the customer to ensure solution was technically sound. - Managed delivery of solutions from sale through to customer acceptance.

- Responsible for day-to-day management of trouble/MAC (Move Add or Change) tickets for customers problems and installation projects. - Managed HW replacement parts inventory for service area and ordering/installing SW patches. - Recognized for providing world class customer service with Circle of Excellence award. - Repeatedly recognized for going above and beyond expectations when dealing with customers during service calls or solution installations.

- Responsible for day-to-day management of corporate LAN, telephone (PBX) and voice messaging systems. - Supported employees across entire corporation. - Trained end users on phone and fax systems. - setup external corporate e-mail, negotiated corporate mobile phone contract for employees, set corporate standard for digital scanners. - Migrated corporate network from Novell to Windows. - Upgraded operating system on employees Computers, Win311 to Win95.

- Quality control team member responsible for all manufacturing. - Developed, improved, and supervised continuous manufacturing process of polyurethane metal skin building products.

Lead students through practical physics experiments. Graded weekly experiment reports.

Minor in Mathematics