Valentina Ferreri

Specialization: literature, journalism, tourism, history, video games (general), websites contents, subtitling. I translate from English and German into Italian.

- Acting as the first and direct contact person and manager for the company’s key accounts, coordinating and planning of clients requests (ticket management). - Ordering, organizing and supervising of maintenance and repair services. Coordinating projects assigned to subcontractors or the company’s own technicians, quality check and supervision of all aspects of the project, making sure deadlines are respected, review of invoices, complaints processing.

In my current role I provide advanced support via chat to iTunes Store Tier 1 advisors with inquiries about fraud related issues, Apple ID and security issues. I handle escalations from other departments and provide direct email support to iTunes, App and Mac App Store customers on complex issues, basic troubleshooting of technical issues. I mainly support English speaking advisors and customers and occasionally German and Italian.

In my position as Tier 1 advisor in the iTunes Store department I provided support via email to iTunes Store customers on accounts & billing issues, downloads, computer authorisation, iTunes Gift Cards. In this role I supported German and English speaking customers.

In this role with Sykes I was supporting German, Italian and at times English speaking customers mainly over the phone, researching, resolving and providing solutions to their enquiries, communicating the status of their cases, dealing with email and fax correspondence, maintaining and updating customer internal information, handling and processing payments

Translated website texts from German and English into Italian and Italian into German. Wrote texts in German and Italian, helped with SEO and database maintenance.

Teacher of Italian as a foreign language

Internship: collaboration in the editorial office and marketing department of the publishing house.

Foreign Language Assistant for Italian. Duties: assistance and collaboration with the school teaching staff during classes, team teaching, taking charge of an Italian course for beginners (Arbeitsgemeinschaft).

German Language and Literature History of German Theatre Linguistics

German and English Language and Literature Translation Philology Linguistics History Art History