kingsley okorie

Supporting IT Project Managers in operational functions And Managing Digital applications

Served as a Consultant for 6 months to oversee major project for an UK agri-business located in Kenya worth over $6 million. I was in charge of the project management office and led a team of 9 senior managers to implement Sage X3 & Payroll solution in a business with over 13000 employees, 9 functional world-class factories and other business units.

Fully responsible for full cycle project implementation - handling the detailed design, planning, programming, testing and roll-out of Sage ERP for full automation of functions within the Finance, HRM, Supply Chain and I.T departments across 6 countries.

Led Pre-Sales activities for Sage Evolution (requirement gathering, product configuration and C-Level product demonstrations with compelling business case) at key client sites and increased monthly generated revenue by US$ 650,000 Facilitated variety of specialized technical training across all sales channels within the African region Established 23 training institutions across Africa and boosted additional revenue by US$ 410,000

I was responsible for: • Providing Technical Support on Fintech Products such as Paydirect, Webpay, Mobile-pay, ATM, POS, Quick-teller & Retail-pay Channels Managed a team of 16 and provided technical support (Product Configuration, Systems Monitoring) for all company products and services involving MobilePay, Autopay, Paydirect, ATM, and RetailPay and ensured highest level of customer satisfaction Achieved Service Level Agreement (SLA) of 99% and contributed in the increase of revenue by 25%

. I Provided First Level Customer Services [Technical, General and Billing] support. • Ensured 99.5% service availability as per (SLA) by proactively monitoring uptime on servers, hubs and network points, resolving less complicated incidents using basic functionality tests such as pings and traces while escalating to 3rd level when necessary. • Carried out Satellite Modem Configuration & Troubleshooting (Hughes Network Solutions), IDU configuration & support

Biochemistry