manoj kumar
Angestellt, Senior Consultant, Cognizant Business Consulting
Bangalore, Indien
Werdegang
Berufserfahrung von manoj kumar
Bis heute 8 Jahre und 5 Monate, seit Jan. 2016
Senior Consultant
Cognizant Business Consulting
A CRM Consultant with strong experience of 9 years in CRM business consulting, Business Analysis, Requirement Management, Salesforce Consulting and AGILE Business Product Owner in industry domain of SaaS Cloud, Manufacturing and BFS. I am Salesforce Admin, Service Cloud and Marketing Cloud certified.
I was a Senior Business Analyst performing roles of CRM consultant and implemented Salesforce Service Cloud & CTI. Did Requirement gathering and Business Analysis tasks and engaged technical team in IT solution creation.
As a Senior Associate Consultant, I was responsible for following: - Leading Requirement gathering workshops with Senior Leadership of Sales & Customer Service on existing KM articles depository and hierarchy and capture future requirements to manage them in Salesforce. The Knowledge management for Internal Sales is handled within Salesforce & for external customers via customer portal.
Led Merger & Acquisition IT projects involving multiple CRM systems and process integrations with focus on CRM processes and Salesforce. I did Requirement gathering, UI/UX designs, product demos, Business Analysis and FIT-GAP Analysis.I have also created Blockchain POC using Salesforce.
Ausbildung von manoj kumar
2 Jahre und 1 Monat, Apr. 2007 - Apr. 2009
Master of Business Administration
West Bengal University of Technology
Marketing & Finance
3 Jahre und 1 Monat, Apr. 2004 - Apr. 2007
Biotechnology
Madras Christian College
Biotechnology