mohamed farjaoui
Bis 2016, Costumer Support, Orange Communications SA
****, Tunesien
Werdegang
Berufserfahrung von mohamed farjaoui
Bis heute 7 Jahre und 5 Monate, seit Jan. 2017
IT Help desk support
GTC Groupe
Technical Support and customer service for an ISP. Installation and configuration hardware: Huawei, TP-Link, D-Link, Switches and network troubleshooting. - Provide L1 and L 2 support to the office-based team, customers and resolve day-to-day technical problems. Making interventions for several companies. - Making technical intervention for several companies and collaborate with team members to resolve the network issues.
I worked as representative, coordinator, in store expert promoter. I advise customers, and respond promptly to their inquiries to maintain high rates of customer satisfaction. • Communicating and coordinating with colleagues as necessary. • Address and resolves customer complaints by providing alternative solutions in a highly professional manner, and keeping a good relationship with them. • Checking for stock availability and Keeping records of inventory.
Ausbildung von mohamed farjaoui
5 Jahre und 5 Monate, Sep. 2009 - Jan. 2015
Computer Science
University of Kairouan
Bachelor degree: Information Technology: Networks and communication technologies
Sprachen
Englisch
Fließend
Arabisch
Muttersprache
Französisch
Gut
Deutsch
Gut