sophie Kala bogne

Creation of new cases in ServiceMax Documentation of customer information regarding defective devices in ServiceMax Creation and tracking of cost estimates for markets and end customers Ordering of spare parts or new devices in ServiceMax/SAP Processing of customer escalations and clarification cases Contact end customers to clarify any queries Review of contract conditions and delivery addresses Escalation of spare parts orders

Responsible for operative customer support with focus on processing and recording of repair orders. Assignment of orders to technicians Creation of cost estimates Execution and Control of individual steps of the service orders.

Implementation and evaluation of marketing analyzes. Conception of the marketing plan for medical device. Creation of a list of Microsoft security bulletins with the PowerShell programming language. Planning, organization and analysis of usability tests for a new ECG software. Maintenance, servicing and functional testing of medical devices

Basics of project management Basics of quality audits and certification Communication and conflict management Methods and tools of quality management Practical application of quality management Quality management in the company