Your tasks
You speak excellent Dutch and would love to represent KoRo on the Dutch market with a smile on your face? Then we have the perfect working student position (ca.15 h/week) for you! As a customer care representative, you will ensure that our customers are always helped as best as possible and treated in the nicest way. If solving problems and interacting with people are among your strongest skills, you might have stumbled upon the perfect job for you! Your responsibilities will also include:
- Taking care of our customers' requests via our ticket system
- Processing returns, refunds, and complaints
- Being responsible for the maintenance of customer master data
- Taking care of customer reviews and Marketplace requests
- Being able to identify problems and implement the best solutions
Your profile
- Ongoing studies with an economic, communication, or linguistic background or something similar (as a working student you must be enrolled)
- You have excellent Dutch as well as excellent English skills
- We are happy if you live in Berlin or the surrounding area – but this is not a must! 100% remote work is also possible!
- Communication skills, empathy, patience, and the ability to keep a cool head even in stressful situations are the foundations of your professional personality
- You have a reliable and careful working style
- Friendliness and politeness are non-negotiable for you!
What you can expect from us
- Our diverse team is ready to be enriched and inspired by your ideas: help building the future of food retailing in our fast-growing start-up!
- Extensive onboardings which will prepare you for your various and challenging tasks
- Flexible working hours and home office options to ensure a good work-life balance
- A beautiful and modern office in Berlin Schöneberg, easy to reach by public transport.
- Optimal performance thanks to a modern MacBook Pro.
- Well equipped office kitchen with fresh fruit, delicious KoRo snacks, coffee and tea
- 20 % discount in our KoRo online store
- Regular team events and joint activities as well as legendary company parties
- Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX Your salary: During Bachelors 13,00 € per hour / During Masters or with completed training 15,00 € per hour
Sounds good?
Then send us your application and all other relevant documents (in English) via our website.
We are looking for team members, not just co-workers! We are curious to know who you are and what moves you, so feel free to tell us in a few introductory sentences.
