(Senior) Product Owner - ServiceNow (m/f/t)
- Standort(e):
- Essen, NW, DE, 45141
RWE Supply & Trading GmbH
To start as soon as possible, full time, permanent
Department Insights
At our team, you'll find all the advantages of a large IT department. And something decisive thing: openness and genuine teamwork. Because we are open to the future and build on the strength of each individual. We value their work and opinions, listen to them, actively manage ideas and engage in direct exchange. Respect, appreciation and mutual trust are the hallmarks of cooperation in our international team.
Your future plans
• Technical Leadership: Offer technical leadership in the planning, design, and implementation phases, guiding in aligning solutions with architectural standards.
• Consulting Services: Provide consulting services to internal teams and platform users, offering expertise on ServiceNow best practices, capabilities, and implementation strategies.
• Configuration and Customization: Customize and configure the ServiceNow platform to align with business processes and requirements.
• Documentation: Maintain comprehensive documentation for configurations, processes, and procedures to facilitate knowledge sharing and troubleshooting.
• Vendor Collaboration: Collaborate with ServiceNow vendors, staying informed about new releases, obtaining support when needed, and participating in user communities.
• Performance Monitoring: Monitor platform performance, identify bottlenecks, and optimize system resources for optimal responsiveness.
• Security Management: Implement and enforce security best practices, conduct regular security audits, and ensure compliance with industry standards.
• Contract Management: Understanding of ServiceNow license modules, contracts and support in the preparation of contract amendments
• Communication: Act as a SPOC for ServiceNow related communications
Your powerful skills
- IT education with several years of experience or a degree in (Business) Informatics.
- Professional understanding of ServiceNow architecture, scripting (JavaScript), and web technologies with current certifications at best.
- Experience integrating ServiceNow with other systems and applications, ensuring seamless data flow across the organization.
- Strong ability to design and implement workflows and automate business processes using ServiceNow tools.
- Knowledge of security best practices, ability to implement and enforce security policies, and conduct regular audits.
- Strong communication skills to collaborate with stakeholders, vendors, and support teams effectively.
- Experience in managing projects related to ServiceNow implementations, upgrades, or customization using agile methodology, techniques and frameworks with Scrum
- You are fluent in written and spoken German and English
Advantageous
• Excellent German verbal and written communication skills.
Our offer
• Working in a highly motivated team with a highly attractive employer.
• Various RWE benefits (e.g. Company pension scheme, Lumiland kindergarten, …).
Any questions? Vince Manning (Recruiting),
We look forward to meeting you!
We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity. #inclusionmatters
Of course, you can find us on LinkedIn, Twitter and Xing, too.
RWE Supply & Trading is the interface between RWE and the energy markets around the world. Approximately 1,800 employees from over 70 different countries trade electricity, gas, commodities and CO2 emission allowances. The trading entity also ensures the commercial optimisation of RWE’s power plant dispatch and markets electricity from RWE.