1KOMMA5°
We seek a highly skilled IT Support Specialist (m/f/d) to join our growing tech team. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!
Deine Position
- Provide comprehensive in-person end-user support for both tools and hardware
- Provide remote support employees in other countries and regions
- Be an essential part of change management in your region
- Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!
- Contribute to the global IT strategy and make sure that it is well aligned with company needs
- Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
- Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
- Automate! Automate! Automate!
- To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
- Aligning wide-spread changes, as 1k5 expands, adapts and changes
- Be hands on with standard tooling configurations and implementation
- Listening, training and supporting our international user base (L1-L2 support)
Dein Profil
- Minimum of 1-2 years of Technology service desk support experience
- Ability to demonstrate design thinking methodology
- Having worked or interned in fast growing start-up environments is a huge plus!
- Experience with transformation/change management
- Understanding and management experience with Tech tooling stacks
- Google Workspace, Microsoft Office, Slack, Atlassian
- MDM tools including InTune and Kandji
- English and the local (DE) language in both written and verbal communication (C1/C2)
Benefits
- Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
- With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure
- You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths
- Work with and learn from other skilled engineers and join conferences and exciting meetups
- You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich
- See the direct impact of your work on a rapid-scaling user base
- Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass