Alicia Yustos
Bis 2011, Systems and Networks Technician (Level 1 Support), Babel Sistemas de Información
Madrid, Spanien
Werdegang
Berufserfahrung von Alicia Yustos
Bis heute 12 Jahre, seit Juli 2012
Systems and Networks Administrator (M2M Level 2 Support at Telefonica)
Babel Sistemas de InformaciónLevel 2 Support at SM2MS (Smart Machine To Machine Solution), Telefonica España. * Incidences resolution. * Troubleshooting tasks. * Work Orders installation.
1 Jahr, Juli 2011 - Juni 2012
Systems and Networks Technician (Level 1 Support) + Level 1 Support Team Manager
Babel Sistemas de Informaciónechnician of Level 1 working in rotating shifts (24x7) at Global Services Technical Support, Telefonica España. * Alarms monitoring. * Resolution of easy incidences. * Incidences scaled to Level 2 Support or to provider. * Statistics of services report. * Basic tasks of troubleshooting. * Reports writing (Spanish and English). As Level 1 Team Manager (from 5 to 10 people): * Design of timetables. * Proposal to improve our group's performance.
5 Monate, Feb. 2011 - Juni 2011
Systems and Networks Technician (Level 1 Support)
Babel Sistemas de InformaciónTechnician of Level 1 working in rotating shifts (24x7) at Global Services Technical Support, Telefonica España. * Alarms monitoring. * Resolution of easy incidences. * Incidences scaled to Level 2 Support or to provider. * Statistics of services report. * Basic tasks of troubleshooting. * Reports writing (Spanish and English).
Ausbildung von Alicia Yustos
8 Monate, Sep. 2009 - Apr. 2010
Master Thesis
Fachhochschule Technikum Wien
Telecommunications Engineer
University of Valladolid
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
Polnisch
Grundlagen