Evgeny Tkachev

Hauertmann IT Consulting

- Support the delivering Information Governance and Management services to the entities - Quality Project Management for the IT project portfolio - Manage the local training courses to achieve Information Security Awareness - Manage the local SOPs’ lifecycle

- Support the delivering Information Governance and Management services to the entities - Quality Project Management for the IT project portfolio - Manage the local SOPs’ lifecycle - Manage the local training courses to achieve Information Security Awareness

- Server administration (2003, 2008, AD, SCCM, GPO, Print) - 2-nd level Desktop support for Russia and CIS countries - Safe Print solution project - Incident management project - Physical security and video-surveillance project - IT records management and SOP management.

- Server administration (win2003, win2008, AD, GPO, DHCP, Exchange, Print), PBX administration (Siemens HiPath) - 2-nd level Desktop support - Implementation and administration of Incident Management application (planning, installation, configuration, documentation, training). - Local IT staff training, management, supervision. (14 person). - ITSM process analysis, new process, procedures and documentation development - Working as a part of global IT team on support and continual service improvement.

User support in Moscow office and remote sites. Desktop hardware (180+ pc and laptop, 15 printers and mfd) and software (Windows, Office) support. New desktop installation, network setup, troubleshooting. 1-st tier support of business applications (SAP, PMM,APPRO, DocsVision, IBS Deals and others) Email, phone calls and web-portal requests registration, analysis, resolving and escalation.

2-nd tier of support 2-nd, 3-rd level network configuration Telephone requests and incidents. Knowledge and configuration base management.

Consulting on ISP services Monitoring and config of network units

Desktop service, Internet access config, customers consult, PC assembly.

Programming, ITIL