Isabelle Minder

• Tour Operators: Develop and foster a network of key accounts in Eastern USA to introduce/increase Switzerland products and create platforms for collaboration. Organize and lead sales calls. Create and implement business and marketing plans with key accounts and Swiss suppliers. • Travel Agents: Manage and further develop a community of North American travel agents specialized in selling Switzerland. Set up platforms for collaboration, agent training programs and familiarization trips to Switzerland.

• Manage the development and execution of strategy, marketing and operating plans to ensure Sales meet annual performance targets • Lead the Project Management Office (PMO) for global & regional sales projects, company expert for ‘Wave’(web-based program management tool of McKinsey) • Project manage the implementation of strategic initiatives, creating cross-functional teams across regions

manage and deliver proactive client service and strategic account management; maximizing client loyalty; retaining and expanding relationships; achieving sustainable profitability for the company

lead and support the Business Support team in Zürich; support the Product Management teams (Europe & Overseas) for technical and product issues; supervise the administration of the Kobra database and initiate further system developments; project work for the further development of Kobra and supporting systems; conduct system tests for new releases; organize and provide training to new staff as well as refresher training; ensure proper preparation of seasonal rate sheets for Sales

coordinated products between markets, purchasers and coordinators; ensured efficient work-flow and communication; supported the operation team; produced seasonal rate sheets and quotations; administrated system database

controlled, managed and realised optimal charter flights; calculated and promotioned last minute & travel agent offers; performed competitor analysis

controlled, managed and realised optimal charter flights; calculated and promotioned last minute & travel agent offers; performed competitor analysis

commercial education in different departments: Human Resources; Finance; City Sales; Product Management; Yield Management; Travel Agency Imholz (Zurich)