Jaume Bonells
Angestellt, Senior Technical Support Engineer, RSA Security
Bracknell, Vereinigtes Königreich
Werdegang
Berufserfahrung von Jaume Bonells
Bis heute 10 Jahre und 2 Monate, seit Mai 2014
Senior Technical Support Engineer
RSA Security
Enterprise Governance, Risk and Compliance (eGRC) strategy and solutions helps organizations become more agile, gain greater visibility into their data, and drive a trusted operational framework across the enterprise. Working as a part of the RSA Archer eGRC Team and responsible for troubleshooting and resolving client issues reported through phone and electronic submission. The emphasis of this role surrounds supporting Archer eGRC products and its customers using these products.
1 Jahr und 7 Monate, Okt. 2012 - Apr. 2014
Technical Support Engineer
Symantec
Working on data protection and archiving products using the latest disk, tape, DeDuplication, archiving, indexing and virtualisation technologies. Providing technical support to Symantec’s customers and resellers, answering complex questions on function and usage of Backup Exec, as well as other Symantec products (DLO, SSR).
6 Monate, März 2012 - Aug. 2012
Waiter
The Lodore Falls Hotel
On my arrival to the United Kingdom, worked as a waiter while looking for an IT related job.
2 Jahre und 4 Monate, Dez. 2009 - März 2012
IT Service Manager
Telefonica
Responsible for the service management, acting as an interface to the assigned customers dealing with customer service matters and escalations, ensuring that the service always meets the agreed service commitments.
2 Jahre und 1 Monat, Dez. 2007 - Dez. 2009
IT Project Manager
Telefonica
Responsible for client progress meetings on and off site, cost control, invoicing, variation claims, invoice payment resolution and conditions of contract. Also worked closely with other departmental managers to promote overall company effectiveness.
1 Jahr und 10 Monate, Feb. 2006 - Nov. 2007
Pre-Sales IT Consultant
Nextret
Provided technical advice, consultancy and Subject Matter Expertise to customers on matters of IT Infrastructure developments, including their feasibility. • Producing coherent technical proposals that meet the customer requirements. • Managing the production of responses to customers RFPs. • Architecting and designing software solutions for various problem types. • Technical support of the sales team. • Provided leadership and work guidance to less experienced personnel. • Project management.
1 Jahr und 5 Monate, Okt. 2004 - Feb. 2006
Senior IT Infrastructure Engineer
Nextret
• Dedicated to the design, development and implementation of integrated IT solutions for domestic customer base within IT Infrastructure specialised in Citrix Presentation Server, Windows Server, Active Directory, Exchange Server, VMware GSX/ESX Servers and SQL Server. • Provided Subject Matter Expertise (SME) and technical leadership on multiple IT and Business driven projects, throughout the project lifecycle, from conception to completion. • Project management.
9 Monate, Feb. 2004 - Okt. 2004
IT Infrastructure Engineer
Onisis Networks
Provided installation, configuration, documentation, testing and support for several projects within IT Infrastructure including (but not restricted to) Citrix MetaFrame XP, Windows Server 2000/2003, Active Directory, Exchange 2000/2003, ISA server 2000/2004, Windows Clustering, VPN, Cisco Routers & Switches and ARCserve Backup.
3 Jahre, Feb. 2001 - Jan. 2004
Systems Engineer
Infolan
• Provided consulting services to small/medium-sized customers with emphasis on systems, security and networking communications. • Additionally, provided project-based technology infrastructure solutions for customer regarding network security and monitoring.
1 Jahr, März 2000 - Feb. 2001
IT Desktop Support Technician
GVC Gaesco
• Responsible for the installation and maintenance of IT equipment including printers, scanners, servers and workstations. Supporting customers using remote access technologies and also by visiting client sites. • Installation and support of telecommunication equipment and starting off the new branches of the company around Spain (Seville, Alicante and Pamplona).
Ausbildung von Jaume Bonells
4 Jahre und 6 Monate, Feb. 2003 - Juli 2007
Computer Science
Universitat Oberta de Catalunya
Sprachen
Spanisch
Muttersprache
Englisch
Gut
Catalan
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