Katarina Mitrovic

Angestellt, Customer Success Manager, CDQ AG

Berlin, Deutschland

Fähigkeiten und Kenntnisse

Organisation
Event management
Market Research
NGO Management
Project management
Jira
Confluence
IT-Consulting
Change Management
Events
Project Management
Software as a Service (SaaS)
Change management
Kanban
Atlassian Jira
Atlassian Confluence
Swagger
Third-Level Support
Customer Success
Software Implementation
Client Management
Empathy
Communication skills
Organizational skills

Werdegang

Berufserfahrung von Katarina Mitrovic

  • Bis heute 4 Monate, seit Feb. 2024

    Customer Success Manager

    CDQ AG
  • 3 Jahre und 10 Monate, Jan. 2020 - Okt. 2023

    Managed Services Consultant

    Market Logic Software AG
  • 2 Jahre und 9 Monate, Mai 2017 - Jan. 2020

    Customer Success Manager

    Market Logic Software AG

    Consulting clients in insights and business functions in the world's leading Fortune 500 consumer-driven companies with best-in-class marketing information systems. Supporting clients in managing and reusing their entire knowledge to leverage past research for future decision-making. * Liaising between internal stakeholders - technical consulting, operations and product management * Supporting the client with launch and ongoing communication strategy

  • 1 Jahr und 4 Monate, Jan. 2016 - Apr. 2017

    Market Research Analyst

    Market Logic Software AG

    Managing the process of analyzing clients’ market research reports and translating and consolidating the findings into actionable knowledge for future marketing decisions * Managing research analyst teams in the process of knowledge building * Implementing large-scale quantitative/qualitative data migrations * Performing QA check of consumer insights extracted from market research reports

  • 4 Jahre, Okt. 2011 - Sep. 2015

    Project Manager

    Embassy of Denmark in Serbia

    Consulting Danish companies on entering or expanding their business in the Serbian market * Managing projects: market surveys, partner/distributor searches, study trips, sales visits, B2B events, conferences, receptions, etc. * Planning and execution of export promotion events * Enabling public-private partnerships by liaising between Danish companies and Serbian authorities at local and state levels * Following and reporting on macro- and microeconomic developments in Denmark and Serbia

  • 3 Jahre, Okt. 2008 - Sep. 2011

    Program and Office Manager

    Foundation for the Advancement of Economics

    Managing all aspects of the NGO’s functioning and monitoring all projects and activities - Acting as Executive Editor of the flagship publication Quarterly Monitor of Economic Trends and Policies * Fund raising, project writing, answering calls for proposals, budgeting, communication, negotiation and reporting * Organizing and coordinating the publishing of the flagship quarterly publication * Managing NGO’s communication strategy

  • 1 Jahr und 11 Monate, Nov. 2006 - Sep. 2008

    Customer Fullfilment Specialist

    IBM

    Managing contract fulfillment from the moment of signing to full delivery * Contract audit and registration, billing processing and invoicing support, credit risk assessment, collection of accounts receivables * Maintaining client relationships by supporting the end-to-end or fulfillment processes and increasing client satisfaction

Ausbildung von Katarina Mitrovic

  • 5 Jahre, Okt. 2001 - Sep. 2006

    International Finance

    University of Belgrade, Faculty of Economics

    Diploma thesis: Consumer Behavior in Tourism

Sprachen

  • Serbian

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Fließend

  • Spanisch

    Gut

  • Französisch

    Grundlagen

Interessen

Travel
Movies
Restaurants
Cooking

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