Kristin Bornstein

- Integration of a cloud-based communication platform (Twilio) into ongoing processes of customer care. - Integration of new partners and processes for printed materials - Interface between customer support and product development (checking bug reports, creating tickets in Jira) - 1st level support for software and hardware - Administration of hardware for the mymoria group

Distribution and sales of mymoria services B2C Comprehensive planning and organisation of funerals Customer support by phone and by e-mail Managing customer data in Salesforce Process optimisation at Customer Care Team

Quality Management for various sectors of the travel industry Creation and evaluation of benchmarks for for different customers on different markets Follow-up and communication with airlines and customers concerning misfiling and mismatches Fare Filing in STADAF format for different customers, Entry of commission on fares in various systems to enable ticketing in global markets Fare redistribution to specific OIDs using Amadeus FareXpert

Processing of incoming Airline Debit Memos and Airline Credit Memos Communication with Airlines, branch offices and customers Generation of invoice and credit notes

Airline and Customer Contact Person for Airline Fare Distribution, Distribution of Fares into Customer Database Maintenance via STADAF format,Maintenance of database content, Realization of online marketing campaigns, Creation and distribution of newsletters via OpenCms and TYPO3, Minimization of financial damages due to database errors through negotiating with affected airlines, Support in Tariff questions, Interface with operational teams.

Full Iata- Ticketing with Agency Support Service