Massimiliano Zuppiroli

In charge of the authorised dealers' network's development and management. - Responsible for TATA Motors' sales results in the European countries assigned to the company: Italy, Austria, Croatia, Serbia. - Management of the company's italian sales managers' team and sales office. - Direct management of Austrian, Croatian and Serbian dealers, and of the company's corporate customers.

In charge of the automotive consulting services offered to General Motors brands’ Italian subsidiaries; the services offered were aimed at improving the franchised Dealers’ and Authorised Repairers’ performance, and ranged from Parts & Accessories Sales & Marketing, to After-Sales Services’ performance improvement.

In charge of the sales results of a number of around 40 Opel’s Authorised Repairers and Body Shops. The role involved: - monitoring the original Parts & Accessories’ purchase and sales results; - advising on the monthly and yearly purchase targets; - advising the Repairers on marketing strategies and initiatives.

— in cooperation with the marketing and technical departments, identified, acquired and organized the resources necessary to fulfil the clients’ requests; — developed the company’s new suppliers’ evaluation and management system; — designed and sustained the company’s ISO 9000 registered quality management system.

— designed and implemented the company’s safety on workplace plan; — screened applicants to operational positions; — in charge of the company’s workforce.

Designed in cooperation with the Sales Department, and lead training courses and consulting services on: - sales management and techniques; - customers management and satisfaction; - project management methods; - quality assurance principles; - performance management.

Marketing sciences; sales management; sales strategies.

Econometrics; entrepreneurial history