Ryan Urbaniak

Develop business and sales strategies, including partnering and external growth Develop and maintain customer portfolio Identify and specify customer needs and deliver solutions accordingly Develop and present commercial proposals to customer, while ensuring the compliance of proposals with internal bid-management team

Produce technical documentation (AMM) using Arbortext Editor i.a.w. S1000D Perform final verification of product to ensure all internal and external quality standards are met Provide feedback to management regarding non-conformities and quality improvement measures Provide support and coaching for authors in technical, linguistic and structural matters

• Responsible for new customer acquisition, customer retention, bookkeeping, and invoicing • Planned, developed and implemented business and technical English courses for business professionals and executives, technicians and engineers from various international companies • Assessed the needs of firms/participants and designed customized courses/offerings based on those needs

Responsible for the acquisition of new customers and retention of existing customers Exceeded sales targets for probationary period Exceeded targets for visits of existing and prospective customers

Responsible for the planning, development and implementation of English language, American cultural studies and academic writing courses

Coordinated and managed services for multi-national training exercises with over 1000 military personnel Team leader for dozens of personnel providing services such as translation, logistics, supplies, food and sanitation, and housing

IT Security Manager and System Administrator for 450 users, Equipment Custodian for $500k+ in computer and related equipment Responsible for the allocation of IT department’s annual budget

Responsible for performing maintenance on the integrated avionics systems of C-130 aircraft Supervisor and trainer for lower-ranking airmen

Area of Emphasis - Marketing Area of Application (Certificate) - International Business

Distinguished Graduate