Alfred Haas

B) Senior Service Management Consultant A) Projektleiter Implementierung "Globales Outsourcing Framework" für Business- und IT Services; Berücksichtigung interner Policies sowie der Vorgaben der offiziellen Regulatoren

IT Portfolio und Capability Management Support - Führen und Weiterentwickeln des CH Risk Registers - Einleiten von Prozessverbesserungen - Financial Reporting und Controlling der externen Netzwerk Partner - Initierung vo Prozessverbesserungen im Projektreporting

Risk based client review for International Private Clients Collaboration with first line of defense (FLDS) & relationship managers Definition data exchange process

Data management Quality control & process improvement for Legal & Compliance Project Collaboration with records management team (RDM). Ensure Chain of custody process (acc. EDRM) Project management IT infrastructure (data cente extension) Project Management developing quality control software suite

Project lead - Data center infrastructure enhancement for eDiscovery project (storrage, server, network) - IT security officer, process definition for Chain of Custody (according EDRM) IT service delivery manager - Provide global IT environment for application & technical testing (VDI, mainframe for approx 1000 offshore user) Exchange 2010 mail migration - Infrastructure delivery W-LAN access for mobile banking app - Network connectivity

IT Service Manager - Creating and managing Service Level Agreement (SLA) for Private Banking Plattform - Collaboration with OLA owners - Prozess management monitoring and management reporting - Product management, (performance management and product pricing) - Support incident- and problem management, continous imporovement - Strong collaboration with business manager Stage 5 weeks in New York with US service- & delivery management

IT coordination - Representation of IT production in various application projects - Ensure application operability, stability and performance - Support incident and problemmanagement

Team Lead eCommerce UNIX operation, 7/24h support (Online Banking) - Change Management - Ensure operation acceptance process - Unix System Administrator - IT User Support - Define continous improvement process

Messerli / Océ (Glattbrugg) - Product manager Tektronix color printing solution - User support - Managing spare part extension process - Network education field engineers - Field engineer KUHN RIKON Industry - Engineering technical IT, software developpment for welding machine - Documentation SULZER AD Industries - Electrician - Installation and service of gas power stations (Power station, communication)

Wirtschaftsinformatik - Management Disziplinen (Change-, Release-, Risiko-, Kostenmanagement etc.) - Projektmanagement (Planung und Steuerung von Projekten) - Portfoliomanagement, Multiprojekt Management

Technische Informatik Mathematik Programmierung, Datenbank Management Elektronik Technisches Englisch