Andreas Zanko
Angestellt, Head of Industry Operations Financial Services & Insurance Austria, Atos IT Solutions and Services GmbH Austria
Wien, Österreich
Werdegang
Berufserfahrung von Andreas Zanko
Bis heute 3 Jahre und 9 Monate, seit Aug. 2020
Head of Industry Operations Financial Services & Insurance Austria
Atos IT Solutions and Services GmbH AustriaOperations Leader Financial Services & Insurance Austria. Accountable for delivery costs competiviness, innovation, SLA and customer satisfaciton. Resposible for managing, coordinating and optimizing delivery performance.
Bis heute 3 Jahre und 9 Monate, seit Aug. 2020
Client Delivery Executive
Atos IT Solutions and Services GmbH AustriaResponsible for contract and project execution and coordination of all key stakeholders including operations
4 Jahre und 3 Monate, Nov. 2016 - Jan. 2021
Head of Workplace & Service Desk Services Austria
Atos IT Solutions and Services GmbH AustriaHead of Workplace, Service Desk and Onsite Services Austria including off- and nearshore coordination for Austrian customers. Personnel responsibility for ~250 employees (Direct and indirect)
4 Jahre und 8 Monate, Juni 2016 - Jan. 2021
WSDS CEE Service Desk Subtower Head
Atos IT Solutions and Services GmbH AustriaResponsible for Service Desk Services in Central and Eastern Europe region.
2 Jahre und 1 Monat, Dez. 2014 - Dez. 2016
Head of Servicedesk Austria
Atos IT Solutions and Services GmbH AustriaService Desk (1st Level, 2nd Level, SRM) for external customers allocated in different teams including on-, off- and near shore. People management of 40+ employees.
2 Jahre und 5 Monate, Juli 2012 - Nov. 2014
Team Leader Service Desk 2nd Level
Atos IT Solutions and Services GmbH AustriaTeam Leader 2nd Level Service Desk including direct personnel responsibility (15+ responsibility)
4 Jahre und 2 Monate, Mai 2008 - Juni 2012
Team Leader Service Desk 2nd Level
Siemens AG Österreich, Wien
Team Leader 2nd Level Service Desk including direct personnel responsibility (15+ responsibility)
3 Jahre und 5 Monate, Dez. 2004 - Apr. 2008
2nd Level Support Engineer
Siemens AG Österreich, Wien
2nd Level Support Engineer for external customers.
4 Jahre, Dez. 2000 - Nov. 2004
Field Service Technician
Siemens AG Österreich, Wien
Field Service Technician for internal and external Customers, VIP Support
Ausbildung von Andreas Zanko
3 Jahre und 6 Monate, Sep. 1996 - Feb. 2000
Professional Education in Communications Engineering
Siemens AG Österreich
Sprachen
Deutsch
Muttersprache
Englisch
Fließend