Andrii Machikha

Account Management: -Built strong and productive partnership with National Accounts -Built professional Team of Account Managers - Building and maintaining a good business reputation of Amway in Ukraine -Product management of Amway's business opportunity - Sales projects - Resources and budgets - Annual action plans development Shop Operations: -Replenishment, project management, budgeting, sales forecasting, negotiations with contractors, landlords - Responsible for the sales, SLAs, staffing

I was responsible for the 2nd level CS support provided to ca. 200K Independent entrepreneurs and clients: -Work flow & assignments coordination & CS Team performance reporting -Team training/coaching -Employees’ Performance reviews facilitation -Procedures and processes development -Actively participate in & support teamwork & continuous process improvement -Public speaker at Amway events (up to 7,000 attendees)

Organization and coordination of activities aimed at effective and professional service of Amway Business Owners, in accordance with internal procedures, Amway Sales & Marketing Plan, and Code of Ethics

Meeting and greeting clients, answering phone calls, sorting and distributing post

specialisation in Marketing