Anne Kerstin Tausch

Angestellt, Manager Operational Excellence (strategic focus), Tchibo GmbH

Hamburg, Deutschland

Fähigkeiten und Kenntnisse

Experience regarding ...
quality measurement
improvement of service quality
process improvement
improvement of customer communication
continuous improvement tools
data analysis
development of actions
quantitative research methods
customer satisfaction surveys
ad hoc market research covering many issues
silent monitoring / call recording projects
mystery call projects
b2c surveys
b2b surveys
online surveys (including programming)
project management
reporting
SAP Analysis for Office
SPSS
VIER (speech analysis tool)
Pivot Tables
SmartPLS
keyingress
virtual acd
solutions for challenges of daily operations
external partner management
cross-functional collaboration
interdepartmental / -organizational collaboration
quick grasp of complex themes
strong analytical skills
high affinity for numbers
good conceptual skills
accuracy
enquiring mind
pronounced service mentality

Werdegang

Berufserfahrung von Anne Kerstin Tausch

  • Bis heute 7 Monate, seit Nov. 2023

    Manager Operational Excellence (strategic focus)

    Tchibo GmbH
  • 7 Monate, Mai 2023 - Nov. 2023

    Sabbactical leave

    None

  • 2 Jahre und 10 Monate, Feb. 2021 - Nov. 2023

    Manager Operational Excellence (operative focus)

    Tchibo GmbH

  • 1 Jahr und 4 Monate, Okt. 2019 - Jan. 2021

    Manager Service Quality

    Tchibo GmbH

  • 5 Jahre und 5 Monate, Feb. 2014 - Juni 2019

    (Senior) Marketing Research Consultant

    ELBE19 Group
  • 7 Monate, Juni 2013 - Dez. 2013

    Trainee Retail

    Peek&Cloppenburg KG Hamburg
  • 2 Monate, Okt. 2012 - Nov. 2012

    Research assistant, working from Argentina (freelancer)

    Chair for Marketing at the Univ. of Tübingen

  • 1 Jahr und 7 Monate, Feb. 2011 - Aug. 2012

    Shop assistant (working student)

    Jack Wolfskin Store / Globetrotter Ausrüstung

  • 10 Monate, Mai 2010 - Feb. 2011

    Research assistant (freelancing student)

    Department Media Management at HMS (Prof. Rott)

  • 7 Monate, Nov. 2009 - Mai 2010

    Marketing / market research (working student)

    Globetrotter Ausrüstung

  • 3 Monate, Juli 2009 - Sep. 2009

    Consumer & Market Intelligence (internship)

    Beiersdorf AG
  • 3 Monate, Apr. 2009 - Juni 2009

    Quantitative market research (internship)

    Ipsos Loyalty GmbH

  • 3 Monate, Nov. 2008 - Jan. 2009

    Research assistant, working from England (freelancing student)

    Chair of Mktg. and Media Mgmt., Inst. for Mktg. and Media at UHH (Prof. Clement)

  • 10 Monate, Nov. 2007 - Aug. 2008

    Shop assistant (working student)

    Jack Wolfskin Store / Globetrotter Ausrüstung

  • 5 Monate, Juni 2007 - Okt. 2007

    Office assistant (working student)

    Allgemeiner Hamburger Presseclub e.V.

  • 2 Jahre und 1 Monat, Mai 2005 - Mai 2007

    Shop assistant (working student)

    Jack Wolfskin Store / Globetrotter Ausrüstung

  • 1 Monat, Aug. 2006 - Aug. 2006

    Journalistic internship

    Hamburger Abendblatt / Axel Springer AG

  • 9 Monate, Aug. 2004 - Apr. 2005

    Work&Travel in Australia and New Zealand

    Various

Ausbildung von Anne Kerstin Tausch

  • 1 Monat, Juni 2023 - Juni 2023

    Yoga Teacher Training

    One Yoga

    Hatha Yoga and Vinyasa Flow

  • 1 Monat, Mai 2019 - Mai 2019

    Comprehensive PLS-SEM Seminar Using SmartPLS 3

    Northern Institute of Technology Management

  • 1 Monat, Sep. 2018 - Sep. 2018

    3-day course "Choice Modeling Workshop"

    SKIM / Sawtooth Software

  • 2 Monate, Juli 2018 - Aug. 2018

    Data Science with R

    Utrecht University (Summer School)

  • 1 Monat, Okt. 2017 - Okt. 2017

    The Eye Tracking Research Toolbox

    Utrecht University (Summer School)

  • 2 Monate, Sep. 2012 - Okt. 2012

    Intensive Spanish course

    Expanish in Buenos Aires

  • 1 Monat, Nov. 2010 - Nov. 2010

    Online Marketing Seminar

    Hamburg Media School

  • 5 Monate, Sep. 2008 - Jan. 2009

    Business Management

    University of Nottingham

  • 6 Jahre und 10 Monate, Okt. 2005 - Juli 2012

    Business Management

    University of Hamburg

    Marketing, Psychology & Operations Research

  • 8 Jahre und 11 Monate, Aug. 1995 - Juni 2004

    Final high school examination

    Comprehensive school Walddörfer

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Grundlagen

Interessen

yoga
meditation
tennis
schwimming
running
kayaking
cooking
Ayurveda
philosophy
nature
travelling
market research
research methodology
data science
customer service
quality management
the English language

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