Hassan Ammar

Angestellt, Workforce Manager, Telekom Deutschland GmbH

Bonn, Deutschland

Fähigkeiten und Kenntnisse

Workforce Management
Customer satisfaction
Productivity
Cost optimization
Monitoring & controlling (Intraday Performance Man
Scheduling
Forecasting
Work time management
Managing external units
Analysis
Callrouting
KPI management
Process-Management
Project-Management
Design
IDP
contolling
Working Time Models
concepts
Workrouting
Quality Management
Qualitätsmanagement
Prozessmanagement
HR-Management
HR Prozesse
HR Prozessmanagement
HR Projektmanagement
HR Transformation

Werdegang

Berufserfahrung von Hassan Ammar

  • Bis heute 13 Jahre und 5 Monate, seit Jan. 2011

    Workforce Manager

    Telekom Deutschland GmbH

    Expert in the central workforce management at Deutsche Telekom in Bonn in the sector of medium-sized and large businesses for fixed and mobile networks.

  • 2 Jahre und 11 Monate, Feb. 2008 - Dez. 2010

    Workforce Manager

    Deutsche Telekom Kundenservice GmbH

    Professional in the central workforce management at Deutsche Telekom in Bonn in the field of sales and retention for fixed and mobile networks.

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Gut

  • Arabisch

    Fließend

Interessen

Countries and cultures
travelling
technology
astronomy

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21 Mio. XING Mitglieder, von A bis Z

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