Mark René Pehr

Scope: BMW (global) with all subsidiary companies; >100M€ Tasks: Construct and reinforce relationship with customers; Be positioned as a business partner of the client’s organization; Assume full end-to-end global P&L accountability for the client ac-count; Be accountable for all dimensions of account, from sales to opera-tional excellence in service and project delivery; Implement the account plan, growth strategy and be responsible for the client stakeholder relationship management; ...

- Construct and reinforce relationship with customers - positioned as a business partner of the client’s organization; Assume full end-to-end global P&L accountability for the client account - Be accountable for all dimensions of account, from sales to operation-al excellence in service and project delivery - Implement the Account Plan, growth strategy - Be responsible for the client stakeholder relationship management;

• Functional/disciplinary lead for Storage and Backup Operations • Overall Operations responsibility • Ensure Service Level Agreement towards the customers • Manage costs, costs development/ planning, capacity plan • Manage reliable forecast regarding business development and costs • Ensure E2E productivity by manage efficiency actions • Manage delivery to ensure service quality and service improvements • Manage people resource planning and reskilling • Escalation management

- Functional/disciplinary lead for IDM Operations for Customer Telefonica Germany - IDM Operations responsibility (Datacenter, Network, ...) - Ensure Service Level Agreement towards the customers - Manage costs, costs development/ planning, capacity plan - Manage reliable forecast - Ensure E2E productivity by manage efficiency actions - Manage delivery to ensure service quality and service improvements - Manage people resource planning and reskilling - Escalation management

• Functional/disciplinary lead for the Service Delivery Manager in Germany:Central • Manage efficient collaboration between Account Service Teams, Delivery, and Markets to ensure customer satisfaction • Ensure and report Service Level Agreement towards the customers, • Manage costs, costs development/ planing, capacity plan • Manage reliable forecast • Ensure E2E productivity by manage efficiency actions • Manage delivery to ensure service quality and service improvements

• Mgmt of 9 teams with a total of 70 employees • Responsibility for the global and strategic tool environment • Resp. for global NDCS ATF tool operations • Contribute in the bid process. • Contr. to define NDCS portfolio. • Identification for automation • Development and implementation of automation • Identify off / near-shore • Migration of legacy country specific tools to ATF • Budget responsibility for NDCS ATF • Manage demand and change for NDCS ATF • Drive innovation and optimization

Head of TAP for all Network, Security and Communication Services. Management of 3 teams with a total about 30 employees. Process development and rollout. Responsibility for the tool environment (70 tools). Provision of services. Identification of potential for automation of service delivery. Development and implementation of automation. Ensure data collection and operation of the CMDB for the Services. Development and operation of resource monitoring for all network devices. Near-shore opportunities.

Head of PSU D&V departments for all Data and Voice Network Services. Management of 2 teams with a total of 21 employees. Architecture and Development of all network and voice services globally. Assistance in Proposal Support. Project support for due diligence and Service rollout. Identification of off / near-shore options for the Service delivery.

Leading a team with a total of 8 employees at Siemens AG CIO. Siemens IP and AS numbers Management (SAG-MNT).Representative of Siemens AG in the Internet community, RIPE (Réseaux IP Européens).Direct Siemens Network Information Center with the tasks, Service management with budget responsibility, technical planning and development, registration of all networks of Siemens AG, monitoring of IT policies and the routing control , participation in all carve outs and mergers, providing network infrastr. infos

Topics and technical responsibility in WAN Service Management, LAN and Remote LAN Access, Wireless LAN with the tasks of Service Management with budget responsibility, technical planning and development, technical personnel responsibility, Project responsibility, Project work, Functions in the Siemens bodies landscape.

Lecturer at LS Training and Services GmbH & Co.KG on the topics Wireless LAN and Security

Project Support and network design in head office functions in the subjects Corporate Wireless LAN, Remote Access and Network Innovations. Service Management of Remote Access solutions and rollout projects. Design and development of corporate intranet Remote Network Access CORINA Wireless Concept Design Implementation. Design of processes, release SOLC, Siemens CIO Service Release

Project Support and network design the subjects Corporate Wireless LAN, Remote Access and Network Innovations.

Design and implementation of the first Goethe-Institute Internet web portal in German and in English including purchase of courses.

Fachhochschule München Lothstr. 34 80335 München Germany