Robert Pfeffer

Focus on ITSM and IT-Reorganization • Conception of IT maturity analysis of IT-Strategy, -Organization and -Service management processes focusing on maturity and recommendations for improvements • IT Reorganization and development of new processes and IT-Governance • Design of an IT Target Operating Model and operationalization for future fitness regarding new ways of working, product centricity and efficiency • Recording and defining the IT infrastructure service cut and identifying the costs per service

• Processes and requirements analysis for IT tool selection, including vendor evaluation • Design and implementation of GDPR compliant IT processes • Development and establishment of a global IT controlling with focus on master data automation and harmonization • Creation of a service portfolio - design of an IT infrastructure portfolio in terms of comparability, benchmarking and sourcing capability

Master’s degree candidate in the project team Thesis: Establishment of permanent agile organizational structures in the IT-Organization of a large/medium - sized company based on a central agile development project • Analysis of current processes & governance • Definition and conception of a target model • Derive recommendations and actions

Master’s degree working student in the project team • Operational support of a global process standardization as part of the digital strategy • Organization and execution of trainings and workshops for the introduction of a new enterprise software • Test management support and administration

Bachelor’s degree working student digitalization strategy and hardware rollout • Creation of the Digital Strategy 2020 • Windows 7 rollout

- Datenbankanalyse (ORACLE) - SQL Abfragen - Reports Erstellung MS Reporting Services

- Schiffmodellierung - Werkstofflabor - Außendienst