Rocio Hurtado
Angestellt, EMEA Sales Team Microsoft Incubation Products, Sitel
San Fernando de Henares, Spanien
Werdegang
Berufserfahrung von Rocio Hurtado
Bis heute 18 Jahre und 2 Monate, seit Apr. 2006
EMEA Sales Team Microsoft Incubation Products
Sitel
Microsoft Security Products (Forefront). Unified Communications (BPOS - SaaS). High Performance Computing (HPC). Data Protection Manager (Storage). Startup business, growing the market and building up the channel partner for the Incubation (developed/acquired) products. New business opportunities based in needs detection and vision generation. Country strategy definition, client prospection, matching customer/vertical needs with unique value and pain solving through elaborated speech.
2 Jahre und 10 Monate, Juli 2003 - Apr. 2006
Operational Service Manager, Technical Support Hewlett Packard
sitel
HP CS Client and Key Performance Indicator Management, Weekly and monthly management and feedback on financial revenues/costs. Team Management, around 160 technical people supporting HP CS Structure.Involved in monthly Forecasting discussions for call volumes, AHTs, TMOs. Supporting both Sitel and Client in achieving Service Levels, Quality and contribution goals. New projects and structures implementation. Staffing and people motivation. Quality Management. Analysis of of causes and action plan definition
Ausbildung von Rocio Hurtado
Bis heute 15 Jahre und 1 Monat, seit Mai 2009
Master Business Management
University of Phoenix
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Französisch
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